Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victoria Tierney

Victoria Tierney

Miami,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Server

BlackMarket Miami
09.2022 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Cultivated warm relationships with regular customers.

District Manager

Pummarola “pizza Napolitan”
06.2021 - 09.2022
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Reduced employee turnover through effective recruitment and retention strategies.
  • Carefully interviewed, selected, trained, and supervised staff.

Office Coordinator

Le Club Management
05.2019 - 01.2021
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained office supplies inventory by checking stock and ordering new supplies.

Reservation Manager

Le Club Management
05.2019 - 01.2021
  • Hired and made schedules for my department and helped with guest inquiries.
  • Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
  • Trained and mentored reservation agents, enhancing their skills for optimal performance and professional growth.

Maitre'd

Sushi Garage
11.2018 - 03.2020
  • Making sure the host stand was organized and check menus and changed them to be ready for service, assign and coordinating reservations for a smooth service
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
  • Trained, coached and evaluated subordinates to raise performance to company standard.

Hostess

Beaker and Gray
05.2017 - 12.2018
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Administrator

Beaker and Gray
05.2017 - 12.2018
  • In charge of logging in invoices to the computers, making checks for the owner to sign as well as logging in the cash-outs from the night before.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.

Hostess

Juvia
11.2016 - 09.2017
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Reservation

Juvia
11.2016 - 09.2017
  • Answer phone calls, make sure guests do not have any allergies, and notify the appropriate staff members
  • Responded quickly to telephone, email, online and in-person requests to book or update services.
  • Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.

Hostess

Swine Southern Table and Bar
09.2015 - 08.2016
  • Check all menus to see if they are presentable for service and assign the tables for the night.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

High School Diploma -

Coral Gables Senior High
Miami, FL
01.2016

Skills

  • 8 Years of customer service skills
  • Social perceptiveness
  • Office management
  • Microsoft Office
  • Safe Food Handling
  • High-volume dining
  • Organization
  • Complex Problem-Solving
  • Multitasking proficiency
  • Team player mentality
  • Critical Thinking
  • Customer Service

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Server

BlackMarket Miami
09.2022 - 06.2024

District Manager

Pummarola “pizza Napolitan”
06.2021 - 09.2022

Office Coordinator

Le Club Management
05.2019 - 01.2021

Reservation Manager

Le Club Management
05.2019 - 01.2021

Maitre'd

Sushi Garage
11.2018 - 03.2020

Hostess

Beaker and Gray
05.2017 - 12.2018

Administrator

Beaker and Gray
05.2017 - 12.2018

Hostess

Juvia
11.2016 - 09.2017

Reservation

Juvia
11.2016 - 09.2017

Hostess

Swine Southern Table and Bar
09.2015 - 08.2016

High School Diploma -

Coral Gables Senior High

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Victoria Tierney