Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

VICTORIA TIVAO

Gladstone,OR

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proactive Records Clerk with a superior knowledge of filing systems. Specialties include filing and documentation, record processing, data entry and information retrieval. Dedicated to maintaining complete organization for quick information retrieval. Talented Filing Clerk with attention to detail, resourcefulness and strong communication abilities. Self-directed and focused on improving workflow procedures to maximize department productivity and accuracy in support of high-volume operations.

Overview

2
2
years of professional experience

Work History

Online Shopper

Fred Meyer
Clackamas, OR
11.2023 - Current
  • Processed customer orders accurately and efficiently.
  • Researched new products, services, and trends in online shopping.
  • Managed inventory levels to ensure timely delivery of items to customers.
  • Handled customer inquiries regarding order status, shipping costs, and payment options.
  • Updated product information on the website regularly.
  • Provided assistance to customers navigating through the website.
  • Suggested comparable products to replace out-of-stock items.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Secured and stored items until customer pickup.
  • Listened to customer needs to identify and recommend best products and services.
  • Scanned items when pulling from shelves to update system stock information.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Completed pickup and shopping orders for customers within local area.
  • Assisted teammates with daily tasks during peak periods.
  • Greeted customers and answered product or service questions.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Asked store associates for help locating missing products.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.

Yeoman Assistant

US Navy
Portland, OR
06.2023 - Current
  • Assisted with the organization of office documents, filing, and data entry.
  • Managed daily scheduling for Yeoman staff members.
  • Coordinated meetings between senior personnel and other departments within the organization.
  • Performed administrative duties such as typing reports, preparing agendas, and taking minutes at meetings.
  • Compiled weekly reports on departmental activities for senior management review.
  • Developed spreadsheets and databases to track project progress and outcomes.
  • Prepared correspondence including letters, memos, faxes, emails.
  • Provided support to other departments when needed with tasks such as mailings or data entry.
  • Ensured that all safety protocols are followed in the workplace according to organizational policies.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Maintained government-issued certifications.

Crew Member

McDonald's
Gladstone, OR
03.2022 - 05.2023
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.

Education

High School Diploma -

Iakina Adventist Academy
Pago Pago
06.2020

Some College (No Degree) - Computer Science

Clackamas Community College
Oregon City, OR

Some College (No Degree) - Liberal Arts And General Studies

American Samoa Community College
Pago Pago, AS

Skills

  • Verifying Order Accuracy
  • Prioritizing Orders
  • Market Trends Analysis
  • Customer Service
  • Flexible Schedule
  • Attention to Detail
  • Documentation and Reporting
  • Heavy Lifting
  • Product Knowledge

Languages

Samoan
Native/ Bilingual

Timeline

Online Shopper

Fred Meyer
11.2023 - Current

Yeoman Assistant

US Navy
06.2023 - Current

Crew Member

McDonald's
03.2022 - 05.2023

High School Diploma -

Iakina Adventist Academy

Some College (No Degree) - Computer Science

Clackamas Community College

Some College (No Degree) - Liberal Arts And General Studies

American Samoa Community College

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VICTORIA TIVAO