Summary
Overview
Work History
Education
Skills
References
Timeline
Server

Victoria Todd

Houston,TX

Summary

Results-driven manager committed to exceeding upper management expectations within the airport industry. Demonstrates quick learning abilities and adaptability in fast-paced environments, enabling efficient decision-making. Eager to pursue growth opportunities that foster professional development and showcase dedication to excellence.

Overview

5
5
years of professional experience

Work History

Server

The Toasted Cocunut
Houston, TX
07.2024 - Current
  • Warmly welcomed guests and ensured prompt service, memorizing over 30 menu items and rotating specials for customized recommendations.
  • Provided exceptional customer service, contributing to guest satisfaction and retention.
  • Assisted in training new servers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Maintained records of transactions made during shift as required by law or company policy.

Restaurant Supervisor

Pappadeaux's Seafood Kitchen
Houston, TX
10.2023 - 06.2024
  • Supervise a team of servers, bartenders, bussers, hosts, and Togo employees to ensure smooth shift operations.
  • Swiftly resolve conflicts, achieving 100% customer satisfaction.
  • Manage day-to-day operations to maintain quality standards and meet customer expectations.
  • Take proactive approaches to address guest concerns and enhance guest relations.
  • Review comment cards and guest satisfaction results with employees to improve service quality.
  • Monitored food supplies, ordered necessary items to maintain adequate stock levels.
  • Assigned duties and shifts to restaurant staff according to workload requirements.
  • Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.

Bartender

Pappadeaux's Seafood Kitchen
Houston, TX
08.2022 - 10.2023
  • Served bar food and alcoholic beverages to 100-200 patrons nightly, ensuring a clean and organized bar area.
  • Replenished fresh ingredients and maintained high standards of service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Processed payments accurately and efficiently with POS system.

Program Director

Compass Residential & Consulting
Indianapolis, IN
07.2019 - 10.2021
  • - Managed operations across 6+ sites and over 25 clients in the residential behavioral health field.
  • Oversaw payroll for 40+ staff members, ensuring accurate and timely processing.
  • Conducted needs assessments and developed program objectives.
  • Created and implemented new policies and procedures for the program.
  • Managed budgeting processes, including creating forecasts and tracking expenses.

Education

High School Diploma -

North Central High School
Indianapolis, IN
05-2013

Skills

  • Guest Engagement
  • Safe Food Handling
  • Hostess support
  • Food inspection
  • Supply Restocking
  • Order delivery practices
  • Strong organizational abilities
  • Knowledge of behavioral health
  • Excellent task management
  • Bartending and serving expertise
  • Effective conflict resolution
  • Leadership experience across multiple fields, proficient in Microsoft Office
  • Proficient in Microsoft Office

References

James Ford 

Manager at The Post Oak Houston

254-338-2631

James.Ford@ThePostOak.com

Kenette Farthing 

Owner of Compass Residential and Consulting

317-515-8798

kenette.farthing@compassrc.com

Colleen Lake

General Manager at Pappadeaux Seafood Kitchen

713-501-3767

Clake@pappas.com

Daphne Breaux

Manager

832-922-7110

daphne@sneakerwebdesign.com

Timeline

Server

The Toasted Cocunut
07.2024 - Current

Restaurant Supervisor

Pappadeaux's Seafood Kitchen
10.2023 - 06.2024

Bartender

Pappadeaux's Seafood Kitchen
08.2022 - 10.2023

Program Director

Compass Residential & Consulting
07.2019 - 10.2021

High School Diploma -

North Central High School

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Victoria Todd