Victoria Tolentino
Torrance,CA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
16
16
years of professional experience
Work History
Office Manager
Dave Abog Inc.
05.2013 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Created, maintained and updated filing systems for paper and electronic documents.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
New Accounts Representative
First Financial Credit Union
03.2010 - 06.2010
- Educated customers about online banking tools, promoting ease of use and increased digital adoption rates.
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Identified potential fraudulent activities through careful monitoring of account activity, reducing financial risk for both clients and the institution.
New Accounts Representative
Bank Of Manhattan
08.2008 - 08.2009
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Utilized strong communication skills to establish rapport with customers and provide exceptional service.
- Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
Education
No Degree - Psychology
El Camino College
Torrance, CA06.2006
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
Timeline
Office Manager
Dave Abog Inc.
05.2013 - Current
New Accounts Representative
First Financial Credit Union
03.2010 - 06.2010
New Accounts Representative
Bank Of Manhattan
08.2008 - 08.2009
No Degree - Psychology
El Camino College
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