Victoria Tooroian
Ops Specialist
Melvindale,MI
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
4
4
years of professional experience
Work History
Ops Specialist
Prospect Airport Services
09.2021 - Current
- Collected, arranged and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Developed and updated tracking spreadsheets
Manager
Dollar General
07.2019 - 06.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Key Holder
Dollar Tree
04.2018 - 05.2019
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Education
High School Diploma -
Melvindale High School
Melvindale, MI06.2018
Skills
- on Boarding Design
- Quantitative Skills
- Unified Communications Integration
- Resource Planning and Scheduling
- Team Leadership
- Project Management
- Business Planning
- Cash Handling
- Employee Scheduling
- Resource Management
- Complex Problem-Solving
- Cleanliness Standards
- Cleaning Practices Knowledge
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Ops Specialist
Prospect Airport Services
09.2021 - Current
Manager
Dollar General
07.2019 - 06.2021
Key Holder
Dollar Tree
04.2018 - 05.2019
High School Diploma -
Melvindale High School
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