VICTORIA TORIE BOOKER
Kansas City,USA
Summary
Dedicated and results-driven logistics and operations professional with over 10 years of combined experience in manufacturing, material handling, and customer service environments. Recognized for exceptional reliability, attention to detail, and commitment to safety. Demonstrated success in optimizing production workflows, strengthening team performance, and ensuring operational excellence in high-demand settings. Adept at troubleshooting complex issues, streamlining processes, and delivering top-quality service that supports both customer satisfaction and business goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Material Handler
Procter & Gamble Manufacturing Co
Kansas City, KS
05.2024 - 01.2026
- Managed and transported raw materials, components, and finished goods across multiple production lines, ensuring zero production downtime.
- Operated forklifts, reach trucks, and pallet jacks in a high-volume manufacturing environment while maintaining perfect safety record.
- Executed precise inventory tracking through SAP, reducing material shortages by 15% through improved documentation and control.
- Collaborated daily with production supervisors and line operators to forecast material needs and optimize storage and replenishment workflows.
- Participated in 5S and Lean initiatives, improving workspace organization and boosting efficiency by 20%.
Security Specialist / Customer Support Representative
Safe Haven ADT
Kansas City, MO
03.2022 - 04.2024
- Surpassed daily outreach targets by 17% through proactive engagement with new and existing customers.
- Delivered top-tier customer support by resolving issues within 20% faster than company average.
- Conducted detailed needs assessments to pair clients with optimal security solutions, driving a 100% installation success rate.
- Trained and mentored new team members, helping reduce onboarding time and improve first-call resolution metrics.
- Recognized by management for maintaining excellent customer satisfaction scores and achieving consecutive monthly performance bonuses.
Aftermarket Sales Representative
Crown Lift Trucks
Lenexa, KS
02.2021 - 02.2022
- Increased aftermarket sales revenue through strategic upselling and high-impact customer presentations.
- Strengthened client retention by initiating follow-ups and customizing solutions based on customer usage data.
- Successfully managed over 100 client accounts, ensuring product satisfaction and repeat business.
- Coordinated logistics and order processing to maintain on-time delivery and service commitments.
Service Technician
Crown Lift Trucks
Lenexa, KS
10.2018 - 02.2021
- Conducted complex diagnostics and repairs on a wide range of industrial lift trucks and warehouse equipment.
- Improved service turnaround times by 25% through process standardization and effective parts tracking.
- Delivered excellent on-site support, consistently earning positive feedback from clients and repeat service contracts.
- Provided technical guidance and training to clients and junior technicians on safe and efficient equipment operation.
Line Technician
Procter & Gamble Manufacturing Co
Kansas City, KS
01.2014 - 09.2018
- Operated, calibrated, and maintained advanced production systems in accordance with company specifications.
- Reduced operational downtime by 30% by implementing proactive maintenance routines.
- Played a key role in team safety programs, contributing to a 62% decrease in workplace incidents.
- Maintained rigorous quality control standards and accurate digital records to ensure audit readiness.
Education
Associate of Applied Science - Logistics
Community College of the Air Force
Montgomery, AL03.2013
Skills
- Material handling and inventory control
- Logistics and supply chain management
- Process improvement and lean operations
- OSHA compliance and workplace safety
- Equipment operation and maintenance
- Data entry and recordkeeping
- Team training and leadership
- Time management and task prioritization
Certification
- OSHA 10-Hour General Industry Safety
- Forklift Operator Certified
- CPR & First Aid Trained
Professional Qualities
- Dependable
- Energetic
- Proactive team member with leadership capabilities and a proven ability to thrive under pressure.
Technical Proficiency
- SAP
- Excel
- Microsoft 365
- WMS
- RF Scanning Systems
- Hydraulic & Electrical Tools
Timeline
Material Handler
Procter & Gamble Manufacturing Co
05.2024 - 01.2026
Security Specialist / Customer Support Representative
Safe Haven ADT
03.2022 - 04.2024
Aftermarket Sales Representative
Crown Lift Trucks
02.2021 - 02.2022
Service Technician
Crown Lift Trucks
10.2018 - 02.2021
Line Technician
Procter & Gamble Manufacturing Co
01.2014 - 09.2018
Associate of Applied Science - Logistics
Community College of the Air Force