Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Generic

Victoria Torres

Miami,FL

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure this position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Payroll Analyst

Carnival Cruise Lines
06.2022 - Current
  • Executed company policies, procedures, and safety standards to ensure proper cleanliness and safety of the office and equipment
  • Managed and trained employees
  • Continually updated leadership resume and honed skills by participating in various management trainings
  • Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
  • Ran monthly report for taxes, banking, ect
  • Kept documents organized in company's shared drives kept constant communication with higher ups, and was very transparent with any information
  • Provided customer service and was involved in training new team member
  • Processed payroll for team member on board and working in offices
  • In less than a year i was promoted to be crossed trained for both payrolls in the company
  • Attended meetings regularly and participated in meeting to improve my work ethics
  • Created Excel spreadsheets to track invoices and payment due dates
  • Created files for all banking transactions within the company, including client information, deposit/withdrawal amounts, and account balances
  • Upheld client private information
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Resolved payroll discrepancies quickly and successfully.
  • Maintained strict confidentiality of all payroll information and records.
  • Developed and implemented new payroll policies and procedures according to changing laws and regulations.
  • Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
  • Managed payroll data entry and processing for 40,000+ employees to comply with predetermined company guidelines.
  • Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Reviewed time records for 40,000+ employees to verify accuracy of information.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Was involved with switch current payroll system to the new payroll system. I performed over thousands of test cases.

Front Desk Receptionist/Assistant Manager

SoMi Pet Resort
08.2021 - 06.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Rotated merchandise and displays to feature new products and promotions.
  • Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
  • Responded to customer service inquiries, both in-person and by telephone.
  • Maintained high level of service and hospitality, contributing to corporate service recognition for property.
  • Welcomed guests and focused on providing positive lodging experience.
  • Worked with housekeeping team to resolve issues or questions.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Attended staff meetings and brought issues to attention of upper management.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Managed front desk maintenance of client records and lab data.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Prepared weekly employee work schedules to meet operational needs.
  • Maintained transaction security by verifying payment cards against identification.
  • Trained new staff members in customer service techniques and hotel operations.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.

Retail Associate/Assistant Manager

Woof Gang Bakery
05.2020 - 08.2021
  • Developed relationships with new staff members, and assisted existing staff members in their career development
  • Maintained clean and safe work environment
  • Offered strong customer service skills, keeping customers satisfied
  • Established personal connections with customers, exceeding customer service expectations
  • Maintained thorough knowledge of store merchandise and gained extensive knowledge of certain packages
  • Wrote weekly reports for each store for store manager and reported performance to management
  • Used complete cash receipt system to track daily sales and inventory and calculate tips
  • Communicated with customers daily, provided friendly and courteous service, and answered questions
  • Handled customer inquiries, answered questions, and resolved problems in timely manner
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Created new customer database by entering customer information into a database booked in appointments and upcoming stays helped my co-workers by taking on difficult clients, Executed company policies, procedures, and safety standards to ensure proper cleanliness and safety of the office and equipment
  • Developed relationships with 3 new staff members, and assisted 5 existing staff members in their career development
  • Offered strong customer service skills, keeping customers satisfied and increasing sales
  • Maintained thorough knowledge of store merchandise and gained extensive knowledge of 10 new and non- traditional product lines
  • Operated POS cash register, handling average of 50+ transactions daily, and counted money in cash drawers to ensure accuracy
  • Developed reputation for prompt, efficient service with high level of accuracy
  • Communicated with customers daily, provided friendly and courteous service, and answered questions
  • Developed better understanding of the company's product offerings, creating greater enjoyment of store's merchandise
  • Streamlined inventory management to eliminate need for stock replenishment
  • Organized approximately 5 events
  • Assisted in training of 5 new front desk agents managed booking/appointments
  • Developed social media program on Twitter, Facebook, LinkedIn, and Instagram to increase brand awareness and customer engagement
  • Updated and maintained a blog for the company to inform employees, clients, and community about company's events and services, including photos and posts
  • Worked directly with owner to develop event ideas
  • Organized events for company monthly, including social networking events, networking events, and company events
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Explained services and products to customers in friendly and engaging way.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Managed and mentored team of 10 employees.

Education

Associate of Arts - Accounting And Business Management

Miami Dade College
Miami, fl
12.2022

High School Diploma -

Miami Christian Highschool
Miami, FL
05.2021

Bachelor of Arts - Business Administration And Management

Florida International University
Miami, FL

Skills

  • Team Development
  • Budget Control
  • Team Leadership
  • Complex Problem-Solving
  • Budget Administration
  • Partnership Building
  • Payroll Management
  • Customer Service Management
  • Inventory Oversight
  • Friendly and Positive
  • Store Opening and Closing
  • Accurate Cash Handling
  • Customer Service
  • Inventory Management
  • Staff Management
  • Order Management

Accomplishments

  • Collaborated with team of 20 in the development of Ceridian implemitation.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.

Certification

  • Time Managements Fundamentals - Linkin Learning

Languages

Spanish
Native or Bilingual

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Victoria Torres