Victoria Torres
Fort Worth,TX
Summary
Proven track record in enhancing customer experiences and streamlining operations, demonstrated during tenure at Octapharama Plasma. Expert in customer service and problem-solving, I significantly improved patient care and efficiency. Skilled in multitasking and teamwork, my contributions have consistently led to increased satisfaction and repeat business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
2nd Street USA
2024.02 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Food and Beverage Attendent
Double Tree by Hilton
2023.06 - 2024.01
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Phlebotomist
Octapharama Plasma
2022.04 - 2023.04
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Medical Scribe
City of Fort Worth
2022.09 - 2023.02
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
Education
High School Diploma -
Richardson High School
Richardson, TX11.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
Certification
- PT - Phlebotomy Technician
Timeline
Sales Associate
2nd Street USA
2024.02 - Current
Food and Beverage Attendent
Double Tree by Hilton
2023.06 - 2024.01
Medical Scribe
City of Fort Worth
2022.09 - 2023.02
Phlebotomist
Octapharama Plasma
2022.04 - 2023.04
High School Diploma -
Richardson High School
- PT - Phlebotomy Technician
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