Victoria Torres
Colorado Springs,CO
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
BLOINDIES
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server/ Bartender
Rib and Chop House
09.2023 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server/Bartender
GUADALAJARA MEXICAN RESTAURANT
04.2022 - 09.2024
- Provide knowledge to guest
- Upsell
- Answer any questions
- Provide great service, stay attentive
- Write down orders, put them in into a computer system
- Make alcoholic drinks
- Run food and expo
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server/Bartender
Pueblo Viejo Mexican Restaurant
01.2021 - 03.2022
- Fast paced, Food running, packaging to go orders, bartending/making drinks, serving guest with a positive manner
Education
No Degree - Cosmology
Paul Mitchell The School
Colorado Springs, CO09-2025
GED -
05.2018
Skills
- Cash Handling
- Strong multitasking
- Highly reliable
- Team player attitude
- Customer service
- Patience and tolerance
- Engaging personality
- Outgoing personality
- Cleanliness and hygiene
- Payment processing
- Complex Problem-solving
- Handling difficult customers
- Professional appearance
- Fluency in Spanish
Certification
- Food Handler Certification, 07/23, 07/26
- CPR Certification, 09/22, 09/24
Languages
Spanish
Native or Bilingual
Timeline
Bartender
BLOINDIES
10.2024 - Current
Server/ Bartender
Rib and Chop House
09.2023 - 10.2024
Server/Bartender
GUADALAJARA MEXICAN RESTAURANT
04.2022 - 09.2024
Server/Bartender
Pueblo Viejo Mexican Restaurant
01.2021 - 03.2022
No Degree - Cosmology
Paul Mitchell The School
GED -
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