Summary
Overview
Work History
Education
Skills
Accomplishments
Extracurricular activities
Timeline
AssistantManager

Victoria Townsend

Scottsdale,AZ

Summary

Dynamic Assistant Manager at Abercrombie & Fitch with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in team leadership and money handling, I excel at mentoring staff and optimizing operations, resulting in improved service efficiency and a positive work environment. Committed to fostering strong customer relations and achieving business objectives.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Abercrombie & Fitch
08.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Guest Musician

Sedona Symphony
01.2025 - 04.2025
  • Collaborated with fellow musicians for seamless performances and increased audience engagement.
  • Elevated performance quality by consistently practicing and refining individual skills on various instruments.
  • Developed and executed well-rehearsed setlists to maximize audience satisfaction during live shows.
  • Specialized in both classical and contemporary music.
  • Enhanced audience experience by incorporating innovative musical arrangements and techniques.
  • Transposed music to alternate keys with speed and accuracy.
  • Repaired broken strings and other instrument issues.
  • Taught private music lessons, adapting tuition to ages and skill levels.

Education

Associate of Arts - Music Education

Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ
05-2026

High School Diploma -

Saguaro High School
Scottsdale, AZ
05-2024

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Staff training and development
  • Employee scheduling
  • Recruiting and interviewing
  • Sales growth

Accomplishments

  • Achieved hiring enough associates for the last two seasons on Black Friday through effectively helping by keeping up with all applications and scheduling interviews.
  • Achieved a total of 35 floorsets with the Abercrombie and Fitch company through effectively helping with remerchandising, rebuilding closets, and finishing them on time with no rollover tasks.
  • Awarded Senior of the Year, Community Service, People's Choice, and Most Improved Awards of Saguaro High School in May, 2024.
  • Auditioned and got accepted into the 2024 Regional Orchestra.
  • Auditioned for an orchestral competition called Tier 1 with an orchestral trio performance and scored a level of Superior, moving the trio to Tier 2.

Extracurricular activities

-Assistant Principal Cellist of Chandler Symphony Orchestra

-Principal Cellist of SCC Orchestra

-Co teach for Saguaro High School's Orchestras


Timeline

Guest Musician

Sedona Symphony
01.2025 - 04.2025

Assistant Manager

Abercrombie & Fitch
08.2022 - Current

Associate of Arts - Music Education

Maricopa Community Colleges, Scottsdale Community College

High School Diploma -

Saguaro High School

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Victoria Townsend