Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Victoria Trevino

Ventura,CA

Summary

Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.

Overview

6
6
years of professional experience

Work History

Store Manager

American Hay And Mercantile
Oak View, CA
05.2019 - Current
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Recruited, trained and supervised new employees.
  • Resolved customer complaints in a timely manner.
  • Established customer service standards and monitored staff compliance.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Ensured compliance with safety regulations and company policies.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed daily banking activities such as deposits and withdrawals.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Customer Service Cashier

American Hay And Mercantile
Oak View, CA
08.2018 - 05.2019
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Greeted customers and provided friendly customer service.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Assisted customers with locating merchandise within the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Operated cash registers to process payments for goods and services.
  • Maintained accurate records of transactions using the point-of-sale system.

Education

High School Diploma -

Chaparral High School, Ojai, Ca, US
Ojai, CA
06-2018

Skills

  • Store operations oversight
  • Project Management
  • POS Systems
  • Team Development
  • Loss Prevention
  • Customer Service Management
  • Supply Ordering
  • Retail Inventory Management
  • Employee Training
  • Leadership Development
  • Sales expertise
  • Pricing Strategies
  • Staff Supervision
  • Inventory Management
  • Strategic thinker
  • Customer Service
  • Cash Management
  • Problem-Solving
  • Reliable
  • Opening and closing procedures
  • Outstanding communication skills
  • Decision-making skills
  • Time Management

Languages

English
Professional

References

References available upon request.

Timeline

Store Manager

American Hay And Mercantile
05.2019 - Current

Customer Service Cashier

American Hay And Mercantile
08.2018 - 05.2019

High School Diploma -

Chaparral High School, Ojai, Ca, US

Similar Profiles

CREATE PROFILE
Victoria Trevino