Victoria Tuggle
Okinawa,Japan
Summary
Results-driven Customer Service Manager with 8+ years of experience managing multiple tasks and adapting to shifting priorities. Proven ability to leverage data and critical thinking to analyze and solve complex administrative issues. Effective communicator skilled in collaborative and independent work environments, with proficiency in Microsoft Office and a commitment to professionalism
Overview
9
9
years of professional experience
Work History
Office Manager
Acme
09.2017 - Current
- Adapted to shifting customer needs and internal priorities to maintain operational excellence and customer satisfaction
- Analyzed customer service data to identify trends
- Analyzed customer service data to identify operational inefficiencies and implemented process improvements
- Effectively communicating project updates
- Trained new hires in company policies, software use, and customer service protocols, enhancing team productivity and ensuring consistency in service delivery
- Managed daily office operations
Call Center Representative
Stericycle
02.2017 - 09.2017
- Efficiently managed a high volume of daily customer interactions, maintaining a 98% satisfaction rating through professional communication and effective problem-solving
- Delivered assistance to diverse global clientele with the highest standards of professionalism, ensuring clear, respectful, and effective communication
- Navigated complex customer issues with quick-thinking solutions
Home Health Aid
RN2U
02.2016 - 04.2017
- Maintained patient confidentiality and handled sensitive patient information in strict compliance with HIPAA regulations
- Provided emotional support and clear health instructions to patients and families, ensuring clarity and empathy in all interactions
- Managed daily patient care schedules, balancing multiple appointments and adapting to sudden changes in patient needs
Education
High School Diploma -
Graduation Alliance
Skills
- Ability to manage multiple tasks and shifting priorities
- Administrative problem-solving
- Data analysis
- Effective written communication
- Effective oral communication
- Professional customer interactions
- Courteous customer interactions
- Critical thinking
- Attention to detail
- Organization
- Team collaboration
- Microsoft Office Suite proficiency
Timeline
Office Manager
Acme
09.2017 - Current
Call Center Representative
Stericycle
02.2017 - 09.2017
Home Health Aid
RN2U
02.2016 - 04.2017
High School Diploma -
Graduation Alliance
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