Victoria Turner
Opelika,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Anthem, Inc.
Midland, GA
05.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Administrative HR Assistant
Ithaka Hospitality Partners
Auburn, AL
08.2021 - 02.2022
- Set up orientations and initial training for new employees.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Helped employees register for benefits programs using online portals.
- Recruited and screened qualified potential employees.
- Tracked various statistics and kept detailed records to support human resources department.
- Compiled employee records from individual departments to maintain central files.
Scheduler/Receptionist/Cashier Team Leader
Internal Medicine Associates
Opelika, AL
05.2019 - 08.2021
- Generated routine reports and professional correspondence.
- Assisted customers by answering questions and fulfilling requests.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Concierge/HR Assistant
Summer Village Of Auburn (Bridge Investment Group)
Auburn, AL
03.2017 - 05.2019
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
- Maintained office supplies, distributed mail, and processed invoices for payment.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Supported coordination of benefits open enrollment activities and process.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
Caregiver/Scheduler Coordinator
Caregiver Services
Auburn, AL
03.2012 - 12.2016
- Organized patient files and streamlined operations to improve efficiency.
Certified Nursing Assistant/Inpatient Unit Clerk
East Alabama Medical Center
Opelika, AL
05.2001 - 07.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Obtained client medical history, medication information, symptoms and allergies.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
MBA - Human Resources Management
Colorado Technical University
Colorado Springs, CO09.2018
Bachelor of Science - Management
Colorado Technical University
Colorado Springs, CO03.2017
High School Diploma -
Opelika High School
Opelika, AL05.1999
Skills
- Responding to Difficult Customers
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Generating Reports
- Processing Personnel Records Compilation
- Company Policies and Procedures Training
- Personnel Documentation Verification
- Hiring and Retention
- Applicant Screening
- Office Supplies and Inventory
- Managing Employee Relations
- Labor Relations
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Customer Service Representative
Anthem, Inc.
05.2022 - Current
Administrative HR Assistant
Ithaka Hospitality Partners
08.2021 - 02.2022
Scheduler/Receptionist/Cashier Team Leader
Internal Medicine Associates
05.2019 - 08.2021
Concierge/HR Assistant
Summer Village Of Auburn (Bridge Investment Group)
03.2017 - 05.2019
Caregiver/Scheduler Coordinator
Caregiver Services
03.2012 - 12.2016
Certified Nursing Assistant/Inpatient Unit Clerk
East Alabama Medical Center
05.2001 - 07.2014
MBA - Human Resources Management
Colorado Technical University
Bachelor of Science - Management
Colorado Technical University
High School Diploma -
Opelika High School
Similar Profiles
KOURTNEY HEBERTKOURTNEY HEBERT
Utilization Management Representative at Anthem, Inc.Utilization Management Representative at Anthem, Inc.
Lisa CallaghanLisa Callaghan
Execution Director at Anthem, Inc.Execution Director at Anthem, Inc.
Hania BairdHania Baird
Actuarial Business Analyst III at Anthem, Inc.Actuarial Business Analyst III at Anthem, Inc.
Denise WheelerDenise Wheeler
Benefit Analyst III at Anthem, Inc.Benefit Analyst III at Anthem, Inc.
Hunter BarretoHunter Barreto
Supervisor of Operations at UPSSupervisor of Operations at UPS