Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Volunteer
Victoria Turner

Victoria Turner

Charlestown,IN

Summary

Highly motivated, detailed-oriented strong work ethic willing to go above and beyond. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Asssistant Manager

SpeedWash Car Wash
05.2023 - 01.2024
  • Engage customers and sell products & services
  • Enrollment & Support of Unlimited Wash Club Members in person and over phone.Open and Close site and facilitate daily operations
  • Balancing bank deposits nightly, POS til daily
  • Oversee training of Customer Service Associate
  • Coach to effectively teach winning sales techniques along with team development
  • Organizing and executing monthly refresh coaches sessions for any CASs , LCSAs ,Supervisors on full service, express detail policies and procedures
  • Assist Site Manager, District Managers with hiring and onboarding of CSAs, LCSAs, Supervisors , Monitor and control daily labor percentages and preventative wash maintenance
  • Monitor, control, and troubleshoot chemicals daily
  • Ensure timely completion of daily, weekly, and monthly reporting as required
  • Consistently and correctly uphold and enforce company policies
  • Maintain all aspects of the property in clean and working order
  • Safely and efficiently load every vehicle with clear hand signals and a smile
  • Maintain all aspects of the property in clean and working order
  • Strive for customer satisfaction by receiving every guest with a warm and friendly welcome, providing support throughout the entire wash process, and ensuring a complete and thorough wash for all guests.

Shift Leader/Operation associate /delivery onboarding specialist

Gopuff
04.2021 - 05.2023
  • As a OA Pick and pack items for customer dispatch, receive products from vendors and ensure physical count matches PO/invoices
  • Manage inventory.Manage waste through strict compliance with FIFO practices.Handle, Scan and Move inventory
  • Receive peer vote reward for Goat of warehouse 168
  • Delivery Specialist onboard 1099 partners verified paid correctly, assist with troubleshooting app
  • Promoted to Shift Lead within 1 year at time
  • Develop and implement action plans to improve performance, provided direction and guidance on executing the company's mission
  • Directed all warehouse operations including deliveries , inventory, equipment, and systems
  • Analyzing and interpreting reports regarding the KPIs of the warehouse
  • Teach, train, and coach in an ever changing environment.

Resources Assistant

Community Action Council
04.2020 - 04.2021
  • Greeting Clients ,client intake to provide food for clients, filing, outreach support for seniors, data entry, assist with pantry and meal distribution
  • Assist families to improve self-sufficiency, obtain services to meet their needs and goals
  • Build partnerships with families, advocate for families and assist families to identify available resources to meet their needs and concerns
  • Community outreach
  • Filing
  • Data entry.

Assistant / Association

Sills painting and maintenance
06.2006 - 12.2015
  • Family-owned contractor business
  • At times employed as many as 25 employees
  • Performed administrative duties such as Making invoices, Bidding Jobs, Payroll, and Onboarding
  • Trained in Cleaning department
  • Managed receipt and distribution of supplies for jobs
  • Facilitated and managed schedule
  • Completes make-ready process of vacant units as directed by the Property Manager, including repairs, cleaning and painting
  • Inspects grounds daily for needed repairs such as gutters, downspouts, roofing, siding, water leaks
  • Daily trash pickup on complex grounds, including curbs, landscaping, and dumpster areas
  • Other related tasks, as assigned.

Server/Hostess

Keeneland racetrack Club House
04.2007 - 11.2010
  • Worked spring April-May meet and fall October-November meet in 2nd floor clubhouse server , hostess , and SA in private boxes at the racetrack
  • Seated customer, took orders , provided suggestions of menu items to customers
  • Sit up dining room tables before open, cleaned dinning room at closing.

Assistant Leasing Manager

Hollow creek condo
06.2004 - 04.2006
  • Promoted and marketed available units
  • Negotiate rentals terms, and then finalize lease agreements
  • Maintain Units to ensure market readiness, coordinated and led apartment tours, and Processed and verified eligible tenant applications.

Assistant Manager

FASHION SHOP
01.1997 - 06.2004
  • As the Assistant Manager, I supported and assist in all daily operations
  • Interview, hire, and conduct employee orientation, training, and development
  • Implemented planning, prioritizing, and adjusting schedules to drive sales while following payroll expectations
  • Open and closing of business, preparing bank deposits and POS systems for daily operations
  • Responsible for all elements of product management from receiving shipments to creating layouts and special promotions.

Education

Peer support specialist in Peer support -

The training center
09.2023

High school equivalency diploma -

Fayette County Skills U
03.2021

Skills

  • Property Leasing
  • Assistant Manager Experience
  • Fair Housing Regulations
  • Property Management
  • Case Management
  • Microsoft Outlook
  • Warehouse Management
  • Office Management
  • Customer service
  • Shift management
  • Cash handling
  • Cash register
  • Retail math
  • Basic math
  • Phone etiquette
  • Sales
  • Computer skills
  • Guest services
  • Restaurant experience
  • Retail management
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Powerpoint
  • Google Docs
  • Interviewing
  • Mentoring
  • Leadership
  • Warehouse management
  • Management
  • Retail sales
  • Communication skills
  • Office management
  • Payroll
  • Supervising experience
  • Conflict management
  • Hotel experience
  • Front desk
  • Property management
  • Driving
  • Hospitality
  • Property leasing
  • Public relations
  • Google Suite
  • Social media management
  • Marketing
  • Office experience
  • Logistics
  • Writing skills
  • Cleaning
  • Time management
  • Organizational skills
  • Administrative experience
  • English
  • Merchandising
  • Packaging
  • Fair Housing regulations
  • Sales management
  • Handyman experience
  • Project management
  • Employee Scheduling
  • Recruiting and Interviewing
  • Employee Performance Evaluations
  • Operations Management
  • Retail Operations Management
  • Policy Enforcement
  • Business Administration
  • Staff Development
  • Staff Supervision
  • Team Motivation
  • Staff Management
  • Money Handling
  • Staff Training and Development
  • Retail Operations
  • Customer Relations
  • Adaptability and flexibility
  • Conflict resolution
  • Team building
  • Customer Service
  • Inventory management

Certification

  • Certified Recovery Specialist, 09/01/23, 09/01/24
  • Driver's License
  • CPR Certification, 09/01/23, 09/01/25
  • BLS Certification, 09/01/23, 09/01/25

Assessments

Customer service, Proficient, 04/01/21

Timeline

Asssistant Manager

SpeedWash Car Wash
05.2023 - 01.2024

Shift Leader/Operation associate /delivery onboarding specialist

Gopuff
04.2021 - 05.2023

Resources Assistant

Community Action Council
04.2020 - 04.2021

Server/Hostess

Keeneland racetrack Club House
04.2007 - 11.2010

Assistant / Association

Sills painting and maintenance
06.2006 - 12.2015

Assistant Leasing Manager

Hollow creek condo
06.2004 - 04.2006

Assistant Manager

FASHION SHOP
01.1997 - 06.2004

Peer support specialist in Peer support -

The training center

High school equivalency diploma -

Fayette County Skills U

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Victoria Turner