Summary
Overview
Work History
Education
Skills
Certification
CORE COMPETENCIES
Timeline
Generic

VICTORIA UMUKORO

Burleson,TX

Summary

Detail-oriented and results-driven professional with over 10 years of experience in insurance billing, claims processing, customer service, and medical coding. Adept at managing policy investigations, risk assessments, and insurance coverage analysis. Strong ability to communicate effectively, build relationships, and solve problems proactively. Experienced in both team-oriented and independent work environments. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Realtor

TD Realty
12.2023 - Current
  • Assist clients in buying, selling, and leasing properties.
  • Conduct market research to determine competitive property pricing.
  • Provide expert guidance on contracts, negotiations, and closing procedures.
  • Develop and maintain relationships with clients to ensure long-term satisfaction.
  • Stay updated on real estate market trends and regulations.

Member Advocacy

American Airlines Credit Union
Fort Worth, TX
06.2023 - 12.2023
  • Deliver exceptional customer service by handling calls professionally and courteously.
  • Verify members' identities to prevent fraud and identity theft.
  • Process monetary transactions, loan payments, and maintain account information.
  • Open fraud cases, close and reissue debit cards and MICR numbers when necessary.
  • Assist members with online banking and provide information on financial products.

Property Desk Adjuster

Alacrity Solutions
08.2020 - 11.2020
  • Assessed property loss claims and determined policy coverage.
  • Interviewed claimants, vendors, and agents to gather necessary claim information.
  • Created building repair estimates and negotiated settlements.
  • Revised case reserves and communicated claim statuses effectively.

Coordinator, Patient Accounts

Christus Health Systems
05.2016 - 04.2017
  • Processed insurance claims, appeals, and resubmissions for government and commercial payers.
  • Conducted account reconciliations and processed patient refunds.
  • Ensured accurate CPT and ICD coding for billing compliance.
  • Managed escalated insurance and patient account inquiries.

Admissions Coordinator

Kindred Hospital
04.2015 - 05.2016
  • Verified patient eligibility and insurance benefits for referrals.
  • Managed pre-certification and prior authorization processes.
  • Followed up on unpaid and suspended accounts to resolve billing issues.
  • Customer Service

Billing Specialist

Life-net Behavioral Healthcare
11.2012 - 02.2015
  • Processed Medicare, Medicaid, and commercial insurance claims.
  • Reviewed and appealed unpaid and denied claims within the billing cycle timeframe.
  • Posted payments, corrected billing errors, and resubmitted claims for processing.

Education

Diploma - Medical Billing & Coding

Everest College
Dallas, TX
11.2006

Health and Safety

Delta State University
Nigeria
01.2004

Real Estate License Coursework - Real Estate

Champions School of Real Estate
Texas

Skills

  • Claims processing software
  • Microsoft Office Suite
  • Electronic health records systems
  • Online banking and payment systems
  • Data entry and reporting tools
  • Real estate CRM platforms
  • Customer service

Certification

  • NCCT Certification – 2007
  • CPC – Medical Coding Academy (In Progress)
  • Auto/Property Claims Adjuster Certification – 2020

CORE COMPETENCIES

  • Insurance Policy Coverage & Claims Processing
  • Risk Assessment & Fraud Prevention
  • Customer Service & Relationship Management
  • Medical Billing & Coding (CPT, ICD-9/10)
  • Application Support & Data Entry
  • Verbal & Written Communication
  • Organizational & Time Management Skills
  • Regulatory Compliance (Commercial, State, & Third-Party Insurance)
  • Problem-Solving & Conflict Resolution
  • Account Reconciliation & Appeals Processing
  • Real Estate Sales & Client Representation
  • Market Analysis & Property Valuation

Timeline

Realtor

TD Realty
12.2023 - Current

Member Advocacy

American Airlines Credit Union
06.2023 - 12.2023

Property Desk Adjuster

Alacrity Solutions
08.2020 - 11.2020

Coordinator, Patient Accounts

Christus Health Systems
05.2016 - 04.2017

Admissions Coordinator

Kindred Hospital
04.2015 - 05.2016

Billing Specialist

Life-net Behavioral Healthcare
11.2012 - 02.2015

Diploma - Medical Billing & Coding

Everest College

Health and Safety

Delta State University

Real Estate License Coursework - Real Estate

Champions School of Real Estate

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