Victoria Uribe
Arleta,CA
Summary
Knowledgeable Patient Service Representative with solid background in Hospital billing customer service. Proven ability to resolve billing inquiries efficiently and enhance customer satisfaction. Demonstrated proficiency in problem-solving and communication skills, consistently ensuring smooth operations and positive client interactions. Utilizes strong communication skills to resolve issues promptly and enhance customer experiences. Knowledge of billing processes and systems, ensuring accurate and efficient service delivery.
Overview
13
13
years of professional experience
Work History
Hospital Billing Customer Service Representative
UCLA Health
08.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
- Managed complex medical billing issues, collaborating with insurance representatives to ensure prompt resolution of claims disputes.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Used data entry skills to accurately document and input statements.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Direct Support Professional
Strategic Concepts
07.2023 - 06.2024
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Advocated for clients' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Assisted with daily living activities, running errands, and household chores.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Store Manager
Torrid
01.2013 - 06.2023
- Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement.
- Managed a team of 13 employees, including 4 managers, and trained them in a variety of merchandising and organizational functions.
- Interview, select, and train a brand new team of employees.
- Control loss prevention and shrink by maintaining consistent customer service skills and shipment discrepancies.
- Train team members on visual excellence.
- Oversee regional and local sales managers including their staff.
- Monitor customer preferences to determine focus of sale methods.
- Resolve customer complaints regarding service or sales.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
Education
Associate of Science -
Los Angeles Valley College
Valley Glen, CA06.2023
Skills
- HIPAA compliance
- EPIC and Care Connect
- Healthcare billing
- Certified in CPR/AED
- Microsoft Excel
- Leadership
- Customer Service
- Computer Literacy
- Cash Handling
- Patient demographics
- Payment processing
Timeline
Hospital Billing Customer Service Representative
UCLA Health
08.2024 - Current
Direct Support Professional
Strategic Concepts
07.2023 - 06.2024
Store Manager
Torrid
01.2013 - 06.2023
Associate of Science -
Los Angeles Valley College
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