Victoria Valdovino
Los Angeles
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances member experiences by understanding member needs and providing customized solutions to build loyalty and trust.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Aetna
Los Angeles, CA
05.2023 - Current
- Handle customer inquiries and suggestions courteously and professionally.
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Resolve customer concerns with empathy
- Answer Inbound calls from Medicare members using QUEST principles
- Updated account information to maintain customer records.
- Assisted and created job aides for proper documentation and shared with other team members
- Assisted Team by answering Questions promptly and efficiently in Team Chat
- Assisted with call observations and coachings for other team members supported with policies and knowledge articles
- Bswift Trained In Medicare Service Operations
- Received Quest Certification
Caregiver
N/A
10.2017 - 07.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Sales Supervisor
Harbor Freight Tools USA
06.2011 - 10.2017
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
Lens Inspector
I-Coat
08.2004 - 09.2008
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Stamped materials and approved for next step in lens coating process
- Processed defects to avoid customer getting a defected product and increase customer satisfaction
- Inspected and Approved lenses after coating process to minimize returns and customer dissatifaction
Teaching Assistant
L.A.U.S.D.
09.1999 - 06.2004
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Monitored students on field trips, handling roll call and group movement to keep students safe in public settings
Retail Assisted Manager
Kids Foot Locker
10.1998 - 06.2000
- Upheld company customer service standards to provide customers with outstanding service in a friendly environment.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Maintained exceptionally clean, customer-friendly and well-run sneaker department.
- Completed daily paperwork and computer entry of sales data as established by management
Education
Liberal Studies
El Camino College
Torrance, CACertificate of Completion
Learn Dispatch
Online Education06.2022
High School Diploma -
South Gate Senior High School
South Gate, CA06.1998
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
Timeline
Customer Service Representative
Aetna
05.2023 - Current
Caregiver
N/A
10.2017 - 07.2021
Sales Supervisor
Harbor Freight Tools USA
06.2011 - 10.2017
Lens Inspector
I-Coat
08.2004 - 09.2008
Teaching Assistant
L.A.U.S.D.
09.1999 - 06.2004
Retail Assisted Manager
Kids Foot Locker
10.1998 - 06.2000
Liberal Studies
El Camino College
Certificate of Completion
Learn Dispatch
High School Diploma -
South Gate Senior High School
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