Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Generic

Victoria Valenzuela

Riverside,CA

Summary

Proven professional with a track record of enhancing customer satisfaction and streamlining operations at East River Management. Excelled in organization and customer service, significantly improving client relations and operational efficiency. Skilled in data entry and client communications, adept at managing multiple priorities with exceptional time management. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Receptionist

East River Management
01.2024 - 07.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Server

La Michocana Ice Cream
06.2023 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Sales Representative

Chichos Munchies
04.2022 - 06.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Education

No Degree -

Nueva Vista Continuation School
Riverside, CA
12.2024

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Customer/Client relations
  • Scheduling appointments
  • Data inputting
  • Greeting and Seating Clients
  • Documentation And Reporting
  • Information Protection
  • Customer Service
  • Call Answering and Routing

Languages

English
Full Professional
Spanish
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Receptionist

East River Management
01.2024 - 07.2024

Server

La Michocana Ice Cream
06.2023 - 01.2024

Sales Representative

Chichos Munchies
04.2022 - 06.2023

No Degree -

Nueva Vista Continuation School
Victoria Valenzuela