Victoria Valls
Hialeah,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills.
Overview
3
3
years of professional experience
Work History
Server, Host, Bartender
Bloomin' Brands (Outback Steakhouse)
Hialeah
10.2022 - Current
- I started as a host during my first few months of working. This job included greeting guests at the door and leading them to their tables.
- Writing and implementing floor plans for the restaurant, polishing, as well as cleaning silverware, and answering phone calls to take down reservations.
- Soon, I moved up from host and began serving and waiting tables.
- This position included waiting on tables, upselling, cleaning tables, interacting with customers, memorizing menus, and seasonal specials.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- After a while of serving, I took to bartending as well, which included managing a full bar, waiting on guests, making alcoholic beverages, putting in orders for alcohol, and managing at-risk clients.
- Neatly sliced and pitted fruit for garnishing drinks.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Seasonal Fulfilment Employee
Macy's
Hialeah
10.2021 - 12.2021
- managed the flow of merchandise into and out of the store, which included handling the unloading and processing of inventory.
- The job also included the picking, packaging, and shipping of said packages from the store.
Education
Associate - Social Work
Miami Dade College
Hialeah, FL07.2021
High school or equivalent - Basic education
Westland Hialeah Senior High
Hialeah, FL06.2019
Skills
- Food Running
- Order Management
- Food Delivery
- Beverage Preparation
- Safe Food Handling
- Table Setting
- Guest Engagement
- Performance Improvement
- Point of Sale (POS) system operations
- Service prioritization
- Menu knowledge
- Suggestive Selling
- Check payment processing
- Positive and professional
- Sales Techniques
- POS operation
- Cash Handling
- Order Accuracy
- Menu Memorization
- Guest Seating
- Professional Appearance
- Liquor, wine, and food service
- Effective customer upselling
- Dining customer service
- Item promotion
- Guest Relations Management
- Exceptional customer service
Languages
English
Professional
Timeline
Server, Host, Bartender
Bloomin' Brands (Outback Steakhouse)
10.2022 - Current
Seasonal Fulfilment Employee
Macy's
10.2021 - 12.2021
Associate - Social Work
Miami Dade College
High school or equivalent - Basic education
Westland Hialeah Senior High
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