Victoria Valls

Server, Host, Bartender

Bloomin' Brands (Outback Steakhouse)

Hialeah

10.2022 - Current

I started as a host during my first few months of working. This job included greeting guests at the door and leading them to their tables.
Writing and implementing floor plans for the restaurant, polishing, as well as cleaning silverware, and answering phone calls to take down reservations.
Soon, I moved up from host and began serving and waiting tables.
This position included waiting on tables, upselling, cleaning tables, interacting with customers, memorizing menus, and seasonal specials.
Greeted guests and provided menus.
Provided excellent customer service to ensure satisfaction.
Assisted in training new servers.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Prepared drinks according to standard recipes.
Took orders from customers accurately and in a timely manner.
Checked food before serving it to customers.
Delivered food orders promptly and courteously.
Monitored dining room for cleanliness and proper set-up at all times.
Responded efficiently to guest inquiries and complaints in a professional manner.
Ensured that each guest was served courteously, quickly, and efficiently.
Accurately recorded orders on cash register and point-of-sale system.
Maintained records of transactions made during shift as required by law or company policy.
Performed opening and closing duties such as setting up the dining area, restocking supplies..
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Handled money transactions accurately while following company procedures for handling cash payments.
Followed health safety guidelines when preparing and serving food products.
After a while of serving, I took to bartending as well, which included managing a full bar, waiting on guests, making alcoholic beverages, putting in orders for alcohol, and managing at-risk clients.
Neatly sliced and pitted fruit for garnishing drinks.
Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.