Summary
Overview
Work History
Education
Skills
References
Timeline
Victoria Vasquez

Victoria Vasquez

Bremerton,WA

Summary

To obtain a position that will utilize my strong leadership, problem-solving skills and continue to further my career in banking and finance. Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing professionally.

Overview

15
15
years of professional experience

Work History

Senior Member Service Representative

Navy Federal Credit Union
Honolulu, HI
07.2020 - 03.2021
  • Provided excellent customer service to members, both in person and over the phone.
  • Provided guidance on the use of ATMs for cash withdrawals and deposits.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Presented and explained services and products to meet member needs.
  • Reviewed new account applications to verify eligibility of prospective members.
  • Processed cash and check deposits every day.
  • Resolved complex member inquiries and escalated issues as appropriate.
  • Assisted members with account opening and maintenance activities.
  • Processed deposits, withdrawals, loan payments, transfers and other transactions accurately.
  • Educated members on how to use digital banking platforms such as mobile apps and online banking.

Branch Supervisor

Navy Federal Credit Union
Yokosuka, Japan
02.2018 - 08.2019
  • Conducted regular staff meetings to discuss customer service issues and set goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Implemented strategies to increase customer satisfaction ratings within the branch.
  • Guided employees in handling difficult or complex problems.

Member Service Representative- MLO

Navy Federal Credit Union
Yokosuka, Japan
02.2017 - 02.2018
  • Counsel current and prospective members about Navy Federal's products and services
  • Identify opportunities to guide and engage members providing exceptional member service
  • Ensure cash and other negotiable instruments are handled properly
  • Assist and counsel members with consumer, mortgage, and credit card applications
  • Understand and comply with federal regulations and adhere to Navy Federal's policy and procedures
  • Provide initial training to new team members.
  • Handled customer complaints in an efficient and courteous manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Mentored junior team members and managed employee relationships.

Member Service Representative- MLO

Navy Federal Credit Union
Groton, CT
03.2012 - 01.2017
  • Process transactions such deposits, withdrawals, automated teller deposits, and mail deposits
  • Obtain and process information required for the provision of services, such as opening accounts, savings plans, and loan products
  • Identify opportunties to better serve members by listening to member needs
  • Assist and counsel members on mortgage products
  • Provided Notary services.

Shift Manager

Wing Stop
Corpus Christi, TX
07.2006 - 02.2010
  • Trained new employees on providing excellent customer service
  • Provided training on cash handling, and equipment operation
  • Assisted in writing employee schedules and handled requests accordingly
  • Assigned shift duties to ensure operational needs were met
  • Conducted quarterly trainings to motivate team on customer satisfaction to excel on mystery shops.

Banking Sales Representative/Teller

Wells Fargo Bank
Corpus Christi, TX
03.2008 - 12.2009
  • Responsible for cash/check deposits, processing payments and referring customers to open new accounts
  • Educated and promoted all products and services to customers
  • Assisted with prepping deposits or shipments to the Federal Reserve Bank.

Education

High School Diploma -

Flour Bluff High School
05.2007

Skills

  • Advanced skills in building strong relationships through rapport, trust and tact
  • Ability to organize in branch member appreciation days
  • Assist and train new team members on both teller and platform sides
  • Teamwork and Collaboration
  • Calm Under Pressure
  • Remote Office Availability

References

References available upon request.

Timeline

Senior Member Service Representative - Navy Federal Credit Union
07.2020 - 03.2021
Branch Supervisor - Navy Federal Credit Union
02.2018 - 08.2019
Member Service Representative- MLO - Navy Federal Credit Union
02.2017 - 02.2018
Member Service Representative- MLO - Navy Federal Credit Union
03.2012 - 01.2017
Banking Sales Representative/Teller - Wells Fargo Bank
03.2008 - 12.2009
Shift Manager - Wing Stop
07.2006 - 02.2010
Flour Bluff High School - High School Diploma,

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Victoria Vasquez