Victoria Vega
Manassas Park,VA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Federal Work Study
Girls On The Run - James Madison University
10.2023 - Current
- Enhanced student comprehension by incorporating real-world examples and relatable scenarios into lessons.
- Collaborated with fellow Federal Work Study students to streamline administrative processes, increasing overall efficiency.
- Data entry into CRM system with accurate information and contact details.
- Completed research, compiled data, and assisted in timely reporting.
PROPERTY MANAGER
The Franklin Johnston Group
12.2023 - Current
- Operating the community within the financial guidelines and approved budget.
- Ensure rents are collected when due, and monies are posted in a timely manner.
- Issue 5-day notices (Pay or Quits) and evictions.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Reboot any internet or phone issues in resident community rooms.
- Work with IT to get all account setup for employees, and set up vendors in our system.
- Coordinate with maintenance staff to ensure timely recondition of apartments after move-out
- Direct supervision of the office staff and maintenance supervisor
- Indirect supervision of maintenance operations including maintenance technicians and grounds
- Approve and submit all invoices for payment through Nexu
- Responsible for the interviewing, hiring and on- boarding all community team members
- Order maintenance uniforms and ID badges
- Responsible for generating and analyzing various reports, i.e.
- Leasing Trends, Financial Performance and Projections and Occupancy Verifications.
- Responsible for implementing, designing and maintaining a resident retention program, i.e., resident referral program or social activities
- Responsible for ensuring that all personnel in all departments operate within OSHA (Occupational
- Safety & Health Act) standards and company safety policies at all times.
ASSISTANT PROPERTY MANAGER
The Franklin Johnston Group
03.2022 - 12.2023
- Assisting the Community Manager in subsequent orientation, training and scheduling of all leasing and office personnel
- Shop competition regularly and have knowledge of their pricing, policies, lease terms, community terms, etc
- Perform physical inspections of the community and verify condition of vacant apartments
- Coordinate with maintenance staff to ensure timely recondition of apartments after move-out
- Assist with the lease renewal program with initial contact and follow-up on residents
- Responsible for posting all monies on accurate accounts, charge, and credit accounts accordingly. Responsible for always ensuring a professional appearance and behavior for oneself and all personnel
- Enforce company policies and procedures
- Responsible for ensuring efficient and courteous response to all resident requests
- Develop and execute marketing campaigns across various channels
- Responsible for posting on the community’s Facebook, Mobile Doormen, Apartments.com, Craiglist, and creating flyers/posters for events via Canva.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Responsible for reporting any unusual or extraordinary circumstances regarding the residents or the community.
- Developed strong working relationships with clients, providing exceptional customer service.
- Responded to customer inquiries and provided technical assistance over phone and in person with any community website issues.
LEASING SPECIALIST
The Franklin Johnston Group
12.2019 - 03.2022
- Experienced with LIHTC including assistance programs such as Section 8 (House Choice Voucher) and ADU Program.
- Abides by and enforces Fair Housing Laws
- Responsible for touring prospective residents, reaching out to prospects via Anyone Home CRM, running credit reports, sending applications to Compliance Specialists, and preparing lease packets
- Resolve resident issues and concerns
- Charging accounts accordingly
- Responsible for updating renter’s insurance accordingly. Conduct market research to identify target audience and market trends
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Set appointment times for individuals to tour facilities and see available units.
- Collected, completed, and processed lease applications.
- Developed and implemented resident activities and identified problem vacancies.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Communicated effectively with owners, residents, and on-site associates.
Visitation Provider
CASA Ogeechee Judicial Circuit Court
01.2019 - 05.2019
- Advocated for the best interest of Georgia's abused and neglected children
- Communicated, observed and wrote reports on the family and children during visitation times.
- Type up all visitation sessions at the end of day, with all information that was recorded for the court system.
- Observed juvenile court hearings, worked with the executive director on grant writings, and acquired knowledge about different policies that affected and protected the safety of the child in the community
- Responsible for everyday office tasks such as answering phone calls, fingerprinting, and filing reports.
- Provide services throughout Bulloch County, Effingham County, Jenkins County, and Screven County
- Worked closely with the Department of Family and Child Services
- Gained more than 150 hours of experience
Education
Graduate Certificate - Cyber Intelligence
James Madison University
Harrisonburg, VA05.2024
Bachelor of Science - CRIMINAL JUSTICE, CRIMINOLOGY
Georgia Southern University
Statesboro, GA05.2019
Skills
- Social Media and Digital Marketing
- Problem-Solving
- Computer Literacy
- Strong Communication
- Microsoft Office (Word, excel, etc)
- Fair Housing
- MRI, Yardi
- Anyone Home, Knock
- Critical Thinking
- Notary for the state of Virginia
- Technical support
- Conflict resolution
- Customer service
- Time management
Timeline
PROPERTY MANAGER
The Franklin Johnston Group
12.2023 - Current
Federal Work Study
Girls On The Run - James Madison University
10.2023 - Current
ASSISTANT PROPERTY MANAGER
The Franklin Johnston Group
03.2022 - 12.2023
LEASING SPECIALIST
The Franklin Johnston Group
12.2019 - 03.2022
Visitation Provider
CASA Ogeechee Judicial Circuit Court
01.2019 - 05.2019
Graduate Certificate - Cyber Intelligence
James Madison University
Bachelor of Science - CRIMINAL JUSTICE, CRIMINOLOGY
Georgia Southern University
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