Victoria Vega

-Facilitate successful loan closings by coordinating with client, underwriters, insurance companies throughout the whole auto purchase or refinance loans.

-Negotiate loan terms and conditions with customers to secure best deal.

-Communicate with 4 banks currently setting up and sending members/non members for loan closing.

-Established plans and payoffs for customers' loans, prioritizing control of overall costs.

-Work on 4 screen computer system, multi-tasking between banks, member emails, sales force system and logs.

-calculate and present to the client their savings by going with our company to refinance or purchase their vehicle.

-communicate with loan officer to ensure the best presentation at the closing.

-Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.

-Organized and detail-oriented with a strong work ethic.

-Pleasantly greeted customers and asked open-ended questions to better determine needs.

-Processed Work tickets for internal lot inventory

-Suggested add-on services that would be helpful to customers and improve bottom line.

-Educated customers regarding regular maintenance protocols to preserve vehicle condition.

-Coordinated with parts department to determine availability of necessary components.

-Inspected damaged vehicles to estimate repair labor cost and required parts expense.

-Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.

-Managed workflow to ensure timely completion of service requests, meeting or exceeding customer expectations.

-Delegated and supervised RV bodywork to body team for restoration and remediation.

-Maintained detailed records of services performed, ensuring accuracy for billing purposes and future reference.

-communicated with insurance, warranty departments and customer to ensure the work was authorized.

-Served as a trusted advisor to both internal team members and external clients, offering expert guidance on various aspects of RV warranties, repair and preventative care.

-Provided customers with information on products and services.

-Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.

-Received new orders, prepared documentation, and assigned personnel.

-Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.

-Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.

-Scheduled deliveries and pickups according to customer needs.

-Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.

-Communicated with warehouse staff to facilitate proper loading and unloading of orders.

-Reported to management operational activities and maintained current records.