Victoria Velasco

-Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

-Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

-Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

-Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

-Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

-Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

-Assisted patients with daily living activities for enhanced comfort and wellbeing.

-Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.

-Upheld infection control and prevention policies across different patient-facing areas.

-Exceptional customer service skills:

Consistently provided exceptional service to customers, resulting in positive feedback and high customer satisfaction ratings.

-Expertise in coffee and beverage preparation: Proficient in the preparation of a wide range of coffee and other beverages, including espresso, lattes, cappuccinos, and teas, and possess extensive knowledge of ingredients, brewing techniques, and flavor profiles.

-Attention to detail: Diligent in maintaining a clean and organized work environment, ensuring compliance with health and safety regulations, and consistently providing high-quality beverages that meet or exceed customer expectations.

- Strong communication skills: Skilled in asking clarifying questions to understand customer preferences and making

recommendations based on their needs. Also able to work collaboratively with other team members to ensure smooth operations.

-Positive attitude: Consistently maintained a positive and friendly demeanor, contributing to a welcoming and inclusive atmosphere in the store. Able to remain calm and focused under pressure, handling high-volume orders and customer inquiries with ease.