Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Victoria venus Serrano

Chicago,IL

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

DiStudios
01.2023 - Current
  • I handle front of house operations
  • Checking clients in
  • Checking clients out
  • Charging clients
  • Booking new appointments
  • Answering the phone
  • Maintenance of the space
  • I do Inventory of supplies

Supervisor of Guest Services

Imagine Exhibitions, Inc
11.2023 - 05.2024
  • I managed the team of associates
  • Coordinated Breaks as well as help cover breaks
  • I managed the cash drawer, logging the deposits at the end of the day
  • I handled transactions at the box office
  • I assisted guests through the exhibit
  • I assisted in guest problems and found solutions
  • I worked to deescalate situations with guests
  • I worked together with other team members to make the experience as enjoyable as possible for the guests

Guest Service Associate

Harry Potter magic at play
11.2022 - 05.2023
  • I assisted guests in whatever they need such as answering questions, giving directions, etc
  • Escorted guests throughout the experience
  • Worked the coat check desk
  • Worked the photo counter selling guests the photos taken through the experience
  • Assisted other team members in their positions

Front Desk Receptionist

CANINE SOCIAL CLUB
07.2022 - 09.2022
  • I was in charge of front office duties
  • I answered phone calls from clients
  • Made reservations for boarding and daycare
  • I entered knew clients into to the system
  • I responded to emails from clients
  • I filed reservations
  • I was responsible for checking dogs in and out
  • I organized medications and food for boarding dogs
  • I was responsible for taking payments from clients

Dog Handler

BARK AVENUE
04.2019 - 09.2021
  • At Bark Avenue Play care I handled many different types of dogs
  • I handled dog drop offs and pick ups from parents
  • Performed feedings, play groups, and individual dog play
  • I also did invoices and payments from customers as well as perform facility cleaning
  • I gave dogs bath, trimmed nails, and cleaned ears
  • I have handled customer issues, as well as other office tasks to assist the business

Office Assistant

Penmark Industries Inc.
08.2016 - 05.2018
  • Answered phones and welcomed guests in a professional and friendly manner
  • Managed and controlled office supplies
  • Filed bills, invoices, bank statements, etc
  • Used QuickBooks to enter and pay bills, bank account reconciliations, and print reports for management.
  • Excel to assist in spreadsheets

Education

some college - Paralegal Studies

Penn Foster
Arizona City, AZ
04.2025

High school or equivalent - undefined

CICS Northtown Academy
Chicago, IL
06.2016

Skills

  • Typing
  • Answering Phones
  • Multitasking
  • Customer Service
  • Order Picking
  • Food Service
  • Computer skills
  • Organizational skills
  • Appointment Scheduling
  • Retail Sales
  • Data Entry
  • Time management
  • Microsoft Office
  • Front Desk

Certification

Driver's License

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Languages

Spanish
Limited Working

Timeline

Supervisor of Guest Services

Imagine Exhibitions, Inc
11.2023 - 05.2024

Assistant Manager

DiStudios
01.2023 - Current

Guest Service Associate

Harry Potter magic at play
11.2022 - 05.2023

Front Desk Receptionist

CANINE SOCIAL CLUB
07.2022 - 09.2022

Dog Handler

BARK AVENUE
04.2019 - 09.2021

Office Assistant

Penmark Industries Inc.
08.2016 - 05.2018

High school or equivalent - undefined

CICS Northtown Academy

some college - Paralegal Studies

Penn Foster

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