VICTORIA VIERRA
Eagle,ID
Summary
Dynamic customer service professional with a proven track record at Albertsons Grocery Store, excelling in customer satisfaction and complaint resolution. Known for maintaining composure under pressure and effectively managing cash transactions. Committed to enhancing customer experiences and fostering loyalty through attentive service and strong product knowledge.
Overview
24
24
years of professional experience
Work History
Customer Service Cashier
Albertsons Grocery Store
10.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Enhanced store security by identifying and reporting suspicious activities.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
- Enhanced customer experience by providing prompt and accurate transactions.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Representative
Tracy Toyota
02.2001 - 05.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
Education
Criminal Science
San Carlos High School
Belmont, CA06-2007
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Guest services
- Customer complaint resolution
- Cash handling
- Customer focus
- Payment collection
- Customer relationship management (CRM)
Accomplishments
- Supervised team of [Number] staff members.
Timeline
Customer Service Cashier
Albertsons Grocery Store
10.2022 - Current
Customer Service Representative
Tracy Toyota
02.2001 - 05.2016
Criminal Science
San Carlos High School
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