Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Victoria Villafane

Miami,FL

Summary

Hardworking employee with customer service and a desire to improve, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience with great time management.

Overview

21
21
years of professional experience
1
1
Certification

Work History

MOD Plus

DD's Discount
Miami, FL
08.2023 - Current
  • Support the entire store when needed during the breaks.
  • Customer service.
  • Running sales floor.
  • Ongoing inspections.
  • Ongoing recovery.
  • Cash office responsibilities (including preparing and releasing deposits for armored car pickup)
  • MOS processing.
  • Unit shrink observations.
  • Conducting code 50.
  • Understand and implement all safe and secure behaviors.
  • Refer disciplinary issues to store manager.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Customer Service Cashier

DD's Discount
Miami, FL
09.2022 - 08.2023
  • Informed customers of in-store promotions or pricing specials.
  • Answered customers' questions and provided information on store procedures or policies.
  • Greeted customers and responded to informational requests.
  • Answered phone calls to assist customers with questions and orders.
  • Stocked shelves with merchandise when needed.
  • Collected payments and provided accurate change.
  • Processed returned merchandise by strictly following store return and exchange procedures.

Cashier

Colombia Envios
Miami, FL
07.2021 - 10.2021
  • Welcomed customers, offering assistance to help.
  • Answered phone calls to assist customers with questions and orders.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Operated cash register efficiently and accurately, processed payments by cash, check.
  • Monitored customer order process and addressed customer issues.
  • Placed orders and answered customer questions in-person and over phone to maximize customer service.

Secretary

General Solutions
Tuluá
11.2015 - 07.2019
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Organized and updated schedules for executives.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Interacted with vendors to purchase and set up equipment and services.
  • Handled incoming and outgoing mail, email and faxes.
  • Screened personal and business calls and directed to appropriate party.
  • Filed paperwork and organized computer-based information.
  • Answered high volume of phone calls and email inquiries.

Secretary

Efiservicios
Quito
01.2013 - 03.2015
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Interacted with vendors to purchase and set up equipment and services.
  • Handled incoming and outgoing mail, email and faxes.
  • Screened personal and business calls and directed to appropriate party.
  • Answered high volume of phone calls and email inquiries.

Secretary's Assistant

Jaramillo Davila Abogados
Quito
01.2004 - 11.2012
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Organized and updated schedules for executives.
  • Orchestrated successful conferences and associated travel for speakers and attendees.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Documented and distributed meeting notes to identify, analyze and improve workflows.
  • Handled incoming and outgoing mail, email and faxes.
  • Screened personal and business calls and directed to appropriate party.
  • Filed paperwork and organized computer-based information.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Took notes and dictation at meetings.
  • Created and managed office systems to efficiently deal with documentation.
  • Managed and reviewed filing and office systems.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Answered high volume of phone calls and email inquiries.

Education

Asilo Afirmativo -

KTA Instituto
Miami, FL
09-2024

Notary Public - Notary Public

Centro Latino De Capacitacion
Victorville, CA
10-2023

Inmigration Practice Clinic -

Paralegal Institute of The Americas
Miami, FL
09-2021

Immigration Paralegal Training -

Paralegal Institute of The Americas
Miami, FL
09-2021

Associate of Arts - English-as-a-Second-Language Education

Miami-Dade College
Miami, FL

Derecho -

Universidad Central Del Valle
Colombia
06-2019

Atención A La Primera Infancia -

SENAL
Colombia
12-2016

Administración De Empresas -

Universidad Del Valle
Colombia
06-2001

Bachiller Comercial

Escuela Mercantil
Colombia
06-1998

Skills

  • Transcription and dictation
  • Verbal and written communication
  • Customer/Client relations
  • File Management
  • Multitasking
  • Problem-Solving
  • Good communication
  • Team work
  • Conflict resolution
  • Cash handling
  • Payment Collection
  • Cash Register Operation
  • Returns Processing

Languages

Spanish
Native/ Bilingual
English
Limited

Certification

  • Notary Public Certificate of Commission.
  • Asilo Afirmativo

Timeline

MOD Plus

DD's Discount
08.2023 - Current

Customer Service Cashier

DD's Discount
09.2022 - 08.2023

Cashier

Colombia Envios
07.2021 - 10.2021

Secretary

General Solutions
11.2015 - 07.2019

Secretary

Efiservicios
01.2013 - 03.2015

Secretary's Assistant

Jaramillo Davila Abogados
01.2004 - 11.2012

Notary Public - Notary Public

Centro Latino De Capacitacion

Immigration Paralegal Training -

Paralegal Institute of The Americas

Associate of Arts - English-as-a-Second-Language Education

Miami-Dade College

Derecho -

Universidad Central Del Valle

Atención A La Primera Infancia -

SENAL

Administración De Empresas -

Universidad Del Valle

Bachiller Comercial

Escuela Mercantil

Asilo Afirmativo -

KTA Instituto

Inmigration Practice Clinic -

Paralegal Institute of The Americas

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Victoria Villafane