Victoria Vo
Rancho Cordova ,CA
Summary
Friendly, cooperative, and outgoing student with 5 years of experience in customer service. Skilled at balancing multiple responsibilities while maintaining organization, communication, and composure. Enthusiastic about engaging with new people and customers, making my role in customer service highly enjoyable. Detail-oriented and capable of efficiently completing tasks in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Head Hostess
Shirasoni Japanese Restaurant
2022.08 - 2024.06
- Greeted, organized, and sat 200-300 guests on average, per shift while maintaining excellent communication between guests about wait times, expected experience, and dining requests
- Monitored dining room and guest flow, maximizing table usage and minimizing customer wait times
- Arranged chairs and assisted with bussing tables, contributing to decreased wait times
- Organized and Scheduled 30+ reservations daily over both phone and online
- Personally issued reminders to confirm/cancel reservations and inform consumers of reservation guidelines
- Informed team members with guest inquiries to coordinate responsibilities and duties on the dining floor
- Operated POS terminals to input customer orders, complete payment transactions, and issued receipts
- Maintained attentiveness to outgoing and incoming bills from every table
Receptionist
Nails Creations
2018.05 - 2022.08
- Welcomed customers enthusiastically and assigned each customer to a nail technician
- Scheduled all appointments and worked with technicians to ensure schedules were pleasing
- Handled inquiries about the salon and provided detailed information about the salon's offerings
- Handled cash, credit payments, and distribution of gift certificates
- Kept reception area clean and neat to give visitors positive first impression
Waitress
The Pho LLC
2022.03 - 2022.06
- Presented menus, seated customers, served dishes, and assisted other waitresses with drink orders
- Persuasively described menu items to customers and suggested food items based on guest’s personal preferences
- Operated POS terminals to input customer orders, complete payment transactions, entered cash amounts received, and issued receipts
- Cleaned tables and floors of dining area, ensuring that customers enjoyed a pleasant, hygienic dining experience
- Memorized recipes for 20 specialty beverages (blended, milk-teas, refreshers, and coffees), made, then served cafe beverages with speed, quality, and consistency
- Prepared silverware, stocked service areas with supplies such as Pho vegetables, tableware, drink supplies, and other canned refreshments
Education
BBA - Marketing
Sacramento State University
Sacramento, CA06.2028
High School Diploma -
Lincoln High School
Stockton, CA06.2024
Skills
- Reservation coordination
- Aloha/Clover/Square POS terminals
- Exceptional communication
- Effective Multitasking
- Bilingual (Vietnamese/English)
Timeline
Head Hostess
Shirasoni Japanese Restaurant
2022.08 - 2024.06
Waitress
The Pho LLC
2022.03 - 2022.06
Receptionist
Nails Creations
2018.05 - 2022.08
BBA - Marketing
Sacramento State University
High School Diploma -
Lincoln High School
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