Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Vy Tran

Denver,CO

Summary

Compassionate and detail-oriented professional transitioning into behavioral health support with experience in client services, documentation, and team collaboration. Skilled in data collection, crisis de-escalation, and implementing structured plans to achieve individual goals. CPR and First Aid certified, with strong organizational and communication skills to support individuals in reaching personal outcomes. Fluent in English and conversational Vietnamese.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Property Manager / Office & Bookkeeping Manager

Alice Investment LLC
06.2022 - 07.2025
  • Provided direct support and resolved resident conflicts with empathy, active listening, and de-escalation techniques.
  • Maintained detailed records, logs, and reports, ensuring accuracy and compliance with organizational requirements.
  • Trained and supervised staff, reinforcing clear procedures and accountability.
  • Developed systems to monitor performance and outcomes, improving client satisfaction and operations.

Sr. Operations Administrator

FedEx Ground
09.2021 - 06.2022
  • Collected and analyzed data to identify and resolve issues, supporting process improvement.
  • Served as frontline support to resolve customer concerns, applying de-escalation and problem-solving strategies.
  • Documented incidents, compiled reports, and communicated outcomes with management.

Business Office Manager

Centennial Aircraft Interiors
05.2019 - 12.2020
  • Organized assessments, tracked progress, and maintained detailed files for projects and compliance.
  • Coordinated with staff and vendors to ensure completion of goals within set timelines.
  • Provided training support and developed structured workflows to improve outcomes.

Business Operations Manager

Northstar Staffing
07.2013 - 01.2016
  • Oversaw employee support, onboarding, and documentation, ensuring compliance with policies.
  • Handled sensitive information with discretion and maintained accurate employee and client files.
  • Facilitated collaboration between staff and clients, promoting positive relationships and effective communication.

Education

MBA -

University of Phoenix
01.2009

BA - Social Ecology

University of California
01.2004

Skills

  • Behavioral Data Collection & Documentation
  • Crisis Response & De-escalation
  • Client Care & Support Services
  • Treatment Plan Implementation Assistance
  • Training & Coaching Support
  • Conflict Resolution & Problem Solving
  • CPR & First Aid Certified
  • Bilingual: English & Vietnamese

Certification

  • CPR Certification
  • First Aid Certification
  • Driver’s License

Timeline

Property Manager / Office & Bookkeeping Manager

Alice Investment LLC
06.2022 - 07.2025

Sr. Operations Administrator

FedEx Ground
09.2021 - 06.2022

Business Office Manager

Centennial Aircraft Interiors
05.2019 - 12.2020

Business Operations Manager

Northstar Staffing
07.2013 - 01.2016

BA - Social Ecology

University of California

MBA -

University of Phoenix

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