Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Walker

Bartender
Portland,OR

Summary

Dynamic and reliable professional with extensive experience in the hospitality industry, notably at Northside Pizza and Starbucks. Excelled in beverage preparation, customer service, and implementing efficiency improvements, significantly enhancing customer satisfaction and operational standards. Skilled in fostering team cohesion and adept at multitasking, consistently delivering outstanding service and achieving notable reductions in wait times. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

9
9
years of professional experience

Work History

Bartener

Northside Pizza
02.2023 - 11.2024
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Bartender Shift Manager

Modis
11.2022 - 01.2023
  • Trained 4 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
  • Increased efficiency by creating streamlined processes for opening and closing procedures, reducing labor costs while maintaining quality standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Barista Shift Supervisor

Starbucks
05.2021 - 11.2022
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Served customers quickly and efficiently and created strategies to prevent delays.

Stock

Walmart
07.2020 - 04.2021
  • Improved stock accuracy by conducting regular audits and implementing corrective actions.
  • Ensured timely identification of discrepancies, addressing issues promptly to minimize impact on operations.
  • Evaluated stock levels and recommended appropriate adjustments, optimizing inventory management practices.
  • Enhanced warehouse organization with systematic stock arrangement and labeling techniques.
  • Developed strong relationships with suppliers, ensuring clear communication and accurate deliveries.
  • Implemented loss prevention strategies, reducing instances of misplaced or damaged items.
  • Assisted in training new employees on inventory procedures and best practices, fostering a culture of continuous improvement.

Bartender

Cadillac Jack's
04.2016 - 11.2016
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Education

No Degree - Certified Medical Assistant

Tongue Point LCC
Astoria, OR
05.2001 -

Skills

Beverage Preparation

Payment Processing

Suggestive Selling

Liquor, beer, and wine knowledge

Customer Service

Food Preparation

Cleanliness and hygiene

Handling Difficult Customers

Outgoing Personality

Hospitality service expertise

Strong multitasking

Highly reliable

Changing beer kegs

Timeline

Bartener

Northside Pizza
02.2023 - 11.2024

Bartender Shift Manager

Modis
11.2022 - 01.2023

Barista Shift Supervisor

Starbucks
05.2021 - 11.2022

Stock

Walmart
07.2020 - 04.2021

Bartender

Cadillac Jack's
04.2016 - 11.2016

No Degree - Certified Medical Assistant

Tongue Point LCC
05.2001 -

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