Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

VICTORIA WALLACE

Benton

Summary

Highly motivated, hard-working and skilled employee with history in customer service and administrative duties looking to obtain an administrative or clerical position with opportunities for training and advancement.

Focused Bank Teller with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service, and time management abilities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Bank-Teller

First Horizon Bank
03.2025 - Current
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

LST

TIMBERRIDGE
05.2024 - Current
  • To help assist those with brain injuries with daily tasks.
  • First shift 7-3, morning daily tasks such as the following: showers, laundry, food, and dressing
  • Also, doctor appointments and shopping weekly with those who needed assistance
  • Help transport clients from one location to the next on a morning and afternoon basis
  • 24- hour caregiver with 8-hour shifts that qualify for 40 hours a week
  • Key Responsibilities:

Administrative Assistant

CAR-MART of BENTON
10.2023 - 03.2024
  • To Assist the Mangers and Office Manager with titles and other office duties. The duties would include working in the office and helping run the phones and registers.
  • Help customers by taking their payments and downpayments.
  • Handled the money when counting down the drawers and helped set up a deposit slip. Responsible for handling the change needed in the drawers.
  • Get change from the bank to help supply change to the customers.
  • Close out the agreement they have set with the car dealers.
  • Key Responsibilities:

Back Up Bookkeeper

HOBBY LOBBY
01.2017 - 01.2020
  • Maintain an accurate record of financial transactions.
  • Update and maintain the general ledger.
  • Reconciliation of entries into the accounting system.
  • Recording daily sales, counting money in drawers, set up drawers with daily cash, counting the safe, deposit, record , the amounts in a record on computer, call for change request, make deposit slip, recount safe.
  • Maintain the trial balance, by reconciliation of general ledgers, enter general ledgers, and record payments and adjustments.
  • Key Responsibilities:

Department Head of Cards and Party

HOBBY LOBBY
01.2013 - 01.2020
  • Coordinate activities of retail sales within the department. Duties included various management functions, such as purchasing, budgeting, and personnel.
  • Encouraged the highest possible standards of customer service from the team and maintaining the smooth day-to-day operation of the store.
  • Key Responsibilities:

Support Manager

EDWARDS FOOD GIANT
11.2011 - 03.2013
  • Developed and motivated a high-performance team that provided superior customer service and drove sales to exceed planned store goals.
  • Met and exceeded sales goals while controlling expenses within an assigned budget
  • Maintained good staff relations through effective communication, leadership, discipline and motivation.
  • Encouraged the highest possible standards of customer service from the team and maintaining the smooth day-to-day operation of the store.
  • Key Responsibilities:

Department Head of Jewelry

HOBBY LOBBY
01.2010 - 04.2011
  • Coordinate activities of retail sales within the department. Duties included various management functions, such as purchasing, budgeting, and personnel.
  • Key Responsibilities:

Education

Associate of Arts Degree -

PULASKI TECHNICAL COLLEGE

Skills

  • Strong PC Skills utilizing Microsoft Office Software Detail oriented with the ability to manage multiple tasks simultaneously
  • Excellent organization and follow through skills
  • Excellent interpersonal, written and verbal communication skills
  • Performs effectively within a highly pressured working environment
  • Strong ability to manage projects from conception through to successful completion
  • Team building & Staff Supervision
  • Ability to make independent judgment
  • Cash counting
  • Problem-solving
  • Account updating
  • Attention to detail
  • Financial transactions
  • Microsoft proficiency

Certification

  • CBCS - Certified Billing and Coding Specialist

Timeline

Bank-Teller

First Horizon Bank
03.2025 - Current

LST

TIMBERRIDGE
05.2024 - Current

Administrative Assistant

CAR-MART of BENTON
10.2023 - 03.2024

Back Up Bookkeeper

HOBBY LOBBY
01.2017 - 01.2020

Department Head of Cards and Party

HOBBY LOBBY
01.2013 - 01.2020

Support Manager

EDWARDS FOOD GIANT
11.2011 - 03.2013

Department Head of Jewelry

HOBBY LOBBY
01.2010 - 04.2011

Associate of Arts Degree -

PULASKI TECHNICAL COLLEGE

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