Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Preference
Additional Information
Timeline
BusinessDevelopmentManager
Victoria Walsh

Victoria Walsh

Houston,TX

Summary

Experienced hospitality professional with a passion for delivering exceptional customer service in high-volume environments. Skilled in resolving issues with understanding, compassion, and efficiency, with over 10 years of experience in the industry. Self-motivated and adaptable, with a proven track record of success in safety, hospitality, and customer service. Eager to leverage my expertise to become a valuable member of your team."

Overview

13
13
years of professional experience
1
1
Certification

Work History

International Flight Attendant

United Airlines
Houston, TX
11.2022 - Current
  • Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
  • Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
  • Responded promptly to emergencies to render First Aid and help coordinate care for advanced concerns.
  • Minimized disruptions with good conflict mediation skills and use of advanced tactics such as restraints and law enforcement involvement.
  • Monitored passenger needs, comfort levels and safety.
  • Assisted passengers requiring special service and accommodations.
  • Maintained a professional demeanor when dealing with difficult or irate customers.

Server Shift Leader

The Turkey Leg Hut
Houston, TX
03.2019 - Current
  • Checks on guests to verify complete satisfaction with meals and suggested additional items to increase restaurant sales at extreme high volume
  • Increased sales of high margin menu items through effective up-selling continuously per year
  • Updates customers on menu changes and new food and beverage offerings to maintain quality service relationships and retention of guest
  • Implemented sanitary and safety food handling, holding and service protocols
  • Develop rapport with guests and assist in generating repeat business by providing exceptional customer service
  • Assist in any role the business would permit, needing consulting and or managing
  • Practice safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.

Server Shift Leader

Neyow's Creole Cafe
Houston, TX
08.2014 - 03.2019
  • Supervised serving staff to drive high level of hospitality and food excellence
  • Created positive guest experience by listening to guest needs and recommending options to meet requests
  • Trained and acclimated new servers to restaurant's culture and operations
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
  • Managed 10 servers and staff members to effectively foster team-oriented environment
  • Provided exceptional service to high volume of daily customers
  • Ensured safety of the customers and employees on a day to day basis.

Server

Cheesecake Factory Inc
Metairie, LA
08.2014 - 10.2018
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines
  • Monitored 5 dining rooms for safety and customer needs, upholding high standards for service and experiences
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
  • Designed emergency protocols to enhance customer and worker safety
  • Relayed orders and special requests to cooks
  • Completed opening and closing checklists to facilitate smooth restaurant operations
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.

Education

High School Diploma -

O. Perry Walker
New Orleans, LA
05.2012

Skills

  • Customer Relations
  • Quality Assurance Controls
  • Sales Expertise
  • Safety Procedures
  • Hospitality
  • Product and Service Knowledge
  • Account Management
  • Market Research and Analysis
  • Client Account Management
  • Customer Needs Assessment
  • Customer Retention Abilities
  • Emergency Situations Management
  • Adult AED and CPR
  • Regulatory Compliance
  • Issue Resolution

Certification

Texas Alcohol Beverage Commission-Seller Training Certificate, Houston, TX, 06/2021

Accomplishments

  • Voted Top 10% Ranking 300 amongst 27,000 Flight Attendants within first year of flying.

Work Preference

Work Type

Part TimeContract Work

Location Preference

On-SiteRemoteHybrid

Important To Me

Company CultureFlexible work hoursPersonal development programsWork-life balance

Additional Information

Driven and focused on achieving results, with a rich background in high-volume restaurant environments my diverse career trajectory has allowed me to cultivate expertise in safety, hospitality, and top-tier customer service. Service Will Always Be My passion, I'll forever create a lasting impression. I've never met a stranger.

Timeline

International Flight Attendant

United Airlines
11.2022 - Current

Server Shift Leader

The Turkey Leg Hut
03.2019 - Current

Server Shift Leader

Neyow's Creole Cafe
08.2014 - 03.2019

Server

Cheesecake Factory Inc
08.2014 - 10.2018

High School Diploma -

O. Perry Walker

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Victoria Walsh