Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Walters

Richmond,VA

Summary

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience

Work History

Patient Access Representative

VCU Health System
Richmond, VA
04.2021 - 08.2024
  • Greeted patients and visitors in a courteous and professional manner.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Assisted with scheduling outpatient appointments.
  • Scanned documents into electronic medical records system.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Answered phones promptly in a professional manner.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.

Patient Transporter

VCU Health System
Richmond, VA
03.2019 - 03.2021
  • Greeted and assisted patients in wheelchairs to their appointments.
  • Assisted nurses with patient transfers, using proper body mechanics and safety measures.
  • Provided timely transportation services for outpatients to various medical facilities.
  • Collected patient information from nursing staff prior to transport.
  • Delivered specimens to laboratory departments according to established procedures.
  • Followed all safety guidelines while transporting patients in a wheelchair or bed.
  • Used wheelchairs, seat chairs and gurneys to move patients.
  • Disinfected and properly stored transport equipment.

Restaurant Hostess

Rosie's Gaming Emporium
Richmond, VA
07.2017 - 01.2019
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Ensured that food was served promptly after being prepared by the kitchen staff.
  • Upsold appetizers, drinks, desserts. when appropriate.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.

Cafeteria Worker

Richmond City Public Schools
Richmond, VA
09.2011 - 06.2017
  • Assisted in the preparation of food items, such as sandwiches, salads, and desserts.
  • Cleaned and sanitized kitchen equipment, counters, and surfaces to maintain a safe working environment.
  • Stocked shelves with necessary supplies for cafeteria operations.
  • Served customers quickly and efficiently while maintaining high standards of customer service.
  • Operated cash registers accurately and efficiently to process payments from customers.
  • Maintained cleanliness of dining area by wiping tables, sweeping floors, and clearing dishes from tables.
  • Followed health and safety regulations when preparing meals or handling food products.
  • Used proper portion sizes when serving meals to customers.
  • Checked expiration dates on food products prior to use.
  • Followed guidelines for safe serving, appropriate temperatures and proper presentation.

Front Desk Agent

The Salvation Army Shelter
Richmond, Virginia
04.2007 - 08.2011
  • Addressed customer needs in a timely manner.
  • Provided excellent customer service while upholding company policies.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Maintained cleanliness of lobby area at all times.
  • Ensured that all safety regulations were followed according to company standards.

Telephone Customer Service Representative

Hell, Inc
Richmond, Virginia
01.2006 - 03.2007
  • Maintained accurate records of customer interactions and transactions.
  • Provided guidance and assistance on how to use products effectively.
  • Educated customers on products features, benefits, pricing plans, terms and conditions, warranties.
  • Assisted customers with product selection, order placement, billing inquiries, and technical support issues.
  • Provided customer service support to customers over the telephone.
  • Answered customer inquiries and addressed customer complaints in a timely manner.

Education

High School Diploma -

Adlai Stevenson High School
The Bronx, NY
06-2005

Skills

  • Patient Education
  • Problem-Solving
  • Post-Discharge Care Coordination
  • HIPAA Compliance
  • Registration and Admissions
  • Customer Service
  • Appointment Scheduling
  • Insurance Verification
  • Patient Registration
  • Team Leadership
  • Attention to detail
  • Insurance verification
  • Appointment scheduling
  • Customer service
  • Payment collection
  • Customer follow-up
  • Friendly and outgoing
  • Patient check-in
  • HIPAA compliance
  • Strong empathy
  • Team leadership
  • Money handling
  • Appointment reminders
  • Registration and admissions
  • Phone and email etiquette

Timeline

Patient Access Representative

VCU Health System
04.2021 - 08.2024

Patient Transporter

VCU Health System
03.2019 - 03.2021

Restaurant Hostess

Rosie's Gaming Emporium
07.2017 - 01.2019

Cafeteria Worker

Richmond City Public Schools
09.2011 - 06.2017

Front Desk Agent

The Salvation Army Shelter
04.2007 - 08.2011

Telephone Customer Service Representative

Hell, Inc
01.2006 - 03.2007

High School Diploma -

Adlai Stevenson High School

Similar Profiles

CREATE PROFILE