Victoria Ward
Long Beach,CA
Summary
Compassionate and dependable mental health worker with over 3 years of experience supporting individuals with mental illness and developmental disabilities. Experienced in direct patient care, behavior monitoring, treatment planning, and multidisciplinary collaboration. Committed to fostering safe, empathetic, and therapeutic environments in residential and clinical settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mental Health Worker
Royale Health Care Center, Inc.
03.2022 - 09.2025
- Delivered compassionate care and daily living assistance to patients with mental illness and developmental disabilities.
- Collaborated with healthcare professionals to develop individualized treatment plans.
- Monitored patients' mental and physical health and provided accurate documentation.
- Assisted psychiatrists and nursing staff in group sessions and therapeutic interventions.
- Maintained clear, organized records to support quality care and compliance.
Receptionist / Admissions Assistant
Courtyard Care Center
02.2021 - 06.2022
- Managed patient admissions, verified health insurance, and provided facility tours.
- Ensured a welcoming environment through exceptional customer service.
- Scheduled appointments, maintained accurate medical and financial records.
- Conducted COVID-19 screening for staff and visitors, adhering to health protocols.
Patient Coordinator
Spine One
12.2020 - 01.2021
- Coordinated patient intake, scheduling, referrals, and follow-up care in a fast-paced specialty clinic.
- Served as primary point of contact for patients experiencing chronic pain, providing empathetic and professional support.
- Verified insurance benefits, obtained authorizations, and collected co-pays while maintaining accuracy and discretion.
- Managed high call volume, appointment coordination, and communication between providers and clinical staff.
- Maintained detailed electronic medical records in compliance with HIPAA standards.
Admissions Assistant
Royalwood Care Center
07.2013 - 09.2015
- Prepared and processed admission packets for new residents, ensuring accuracy and compliance with facility and regulatory requirements.
- Coordinated with nursing staff, social workers, and families to facilitate smooth admissions and transitions of care.
- Verified insurance information and assisted with documentation for Medicare, Medicaid, and private pay residents.
- Served as a primary point of contact for prospective residents and families, providing compassionate support during the admissions process.
- Maintained organized and confidential resident records in accordance with HIPAA standards.
Education
High School Diploma -
Warren High School
DowneySkills
- Mental Health & Crisis Intervention
- Patient Monitoring & Support
- Treatment Plan Implementation
- Behavioral management
- Certified in CPR/AED
- Record Keeping & Documentation
- Customer Service & Communication
- Admissions & Insurance Verification
- HIPAA Compliance
- COVID-19 Screening Protocols
- ADL assistance
Certification
AED/ CPR
BLS
Timeline
Mental Health Worker
Royale Health Care Center, Inc.
03.2022 - 09.2025
Receptionist / Admissions Assistant
Courtyard Care Center
02.2021 - 06.2022
Patient Coordinator
Spine One
12.2020 - 01.2021
Admissions Assistant
Royalwood Care Center
07.2013 - 09.2015
High School Diploma -
Warren High School