Hi, I’m
Victoria Ware
Arlington,,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
years of professional experience
Work History
Experian
Credit Specialist
01.2021 - Current
Job overview
- Helping assist customers with Chase Credit monitoring service.
- Explaining to customers the, credit report and credit history by getting notified about any unusual changes as well as any unusual transactions that may have happened through any of their accounts.
- Verified application and account details to accurately asses credit and financial risks of potential clients.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
Sitel
Technical Support Representative
03.2020 - 12.2020
Job overview
- Provide general, technical support help regarding specific problems with Cox communications product/ service
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Diagnosed and troubleshot hardware, software and network issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
WIlliams-Sonoma, Inc
Customer Service Representative
07.2019 - 01.2020
Job overview
- Provide customers with a unique shopping experience by offering excellent customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Progrexion
Sales Coach Manager
07.2017 - 12.2018
Job overview
- Conducting weekly team meetings and documenting accordingly in my-hr.
- Mentoring new salespeople, designing individual and team training courses and preparing educational material.
- Collaborating with other sales trainers or managers.
- Identifying and bridging gaps between individual and team performance, productivity, and quality with weekly coaching.
- Monitoring all sales handlers’ performance and finding areas for improvement.
- Establishing rapport with my sales team and setting learning and financial goals for sales teams.
The Heller Group
Quality Assurance Manager
09.2016 - 06.2017
Job overview
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Monitored staff organization and suggested improvements to daily functionality.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Applied coaching techniques and tools to support managers and team members in improving performance.
Quad graphics
Finishing Technician
07.2013 - 01.2015
Job overview
- Developed and implemented new production processes.
- Collaborated with other departments to optimize production workflows.
- Met production targets and tight deadlines by collaborating closely with team members.
- Maintained organized work area by cleaning and removing hazards.
- Inspected finished products for quality and adherence to customer specifications.
Education
Rose State CollegeOklahoma City, OK
High School Diploma
05.2014
Mid-Del Technology CenterOklahoma City, OK
High School Diploma
05.2014
Skills
- Quality Control
- Telephone Etiquette
- Power Point
- Word
- Excel
- Access
- Early Childhood Development
- Fraud Knowledge
- Critical Thinking
- Customer Relationship Management
- Training Junior Team Members
Timeline
Credit Specialist
Experian
01.2021 - Current
Technical Support Representative
Sitel
03.2020 - 12.2020
Customer Service Representative
WIlliams-Sonoma, Inc
07.2019 - 01.2020
Sales Coach Manager
Progrexion
07.2017 - 12.2018
Quality Assurance Manager
The Heller Group
09.2016 - 06.2017
Finishing Technician
Quad graphics
07.2013 - 01.2015
Rose State College
High School Diploma
Mid-Del Technology Center
High School Diploma
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