Victoria Weakland
Summary
Enthusiastic Bi-Lingual management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Aldi USA
01.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager/Sales supervisor
Oakley, Tanger Outlets
05.2019 - 12.2020
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Checked store merchandise regularly for proper display and replenishment.
Assistant Office Manager
Gondwana Investments
01.2016 - 05.2019
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated records and files to maintain document compliance.
- Coordinated board and committee meetings, schedules, information preparation and distribution.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Set up security accounts, Security codes, cameras and File Access
- Managed office supplies to ensure basic operating requirements
Administrative Assistant
European Investment Bank
01.2014 - 01.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Administration Coordinator
Aviva Investors
01.2011 - 01.2014
- Assisted management with special projects to complete all tasks by deadlines.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained office calendars to track important dates and deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Education
Bachelor of Arts - Marketing With Event Management
Dublin Business School
Dublin Ireland07.2011
Diploma - Woman's Entrepreneurial Studies
University of Luxembourg
Luxembourg2016
Skills
- Store Merchandising
- Support Oversight
- Budgeting
- Distribution Coordination
- Positive Reinforcement
- Goals and Performance
- Staff Training
- Effective Working Relationships
- Floor Oversight
- Building Customized Solutions
- Serve Customer Needs
- Database Management
Affiliations
Treating customers fairly course Fraud awareness courses Anti-money Laundering courses Minute taking courses. Marketing Apprentice QuickBooks - Bookkeeping
Languages
French
Native or Bilingual
Timeline
Assistant Manager
Aldi USA
01.2020 - Current
Manager/Sales supervisor
Oakley, Tanger Outlets
05.2019 - 12.2020
Assistant Office Manager
Gondwana Investments
01.2016 - 05.2019
Administrative Assistant
European Investment Bank
01.2014 - 01.2016
Administration Coordinator
Aviva Investors
01.2011 - 01.2014
Bachelor of Arts - Marketing With Event Management
Dublin Business School
Diploma - Woman's Entrepreneurial Studies
University of Luxembourg
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