Victoria Weaver
Langhorne,PA
Summary
Dynamic and results-driven professional with extensive experience in customer service and hospitality. Skilled in complaint resolution, I excel in high-pressure environments, ensuring exceptional guest experiences, and operational efficiency. Proven ability to enhance service quality and foster customer loyalty through effective communication and staff training. Committed to ensuring customer satisfaction by providing exceptional service. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Bartender/Server
OCI Bar and Grill
02.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Food and Beverage Attendant
Parx Race Track
03.2019 - 03.2020
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Worked and managed own register with money for food stands that sell beer and food
Customer Service
McCaffrey's Food Market
01.2018 - 08.2018
- Implemented new quality assurance and customer service standards.
- Communicated effectively and provided outstanding customer service.
- Delivered superior customer service by responding to inquiries and complaints.
- Greeted incoming customers and provided reliable, friendly customer service.
- Directed cleaning, restocking, and customer service activities.
Floor Staff to Assistant Manager
Regal Cinemas
10.2016 - 08.2018
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor of Arts - Criminal Justice
Temple University
Philadelphia, PA12-2022
Skills
- Mixology
- Basic accounting
- Bar restocking
- Complaint resolution
- Escalation management
- Staff training
- High-energy attitude
- Paperwork processing
- Sales closing
- Stock management
- Recordkeeping
- Business communications
Timeline
Bartender/Server
OCI Bar and Grill
02.2021 - Current
Food and Beverage Attendant
Parx Race Track
03.2019 - 03.2020
Customer Service
McCaffrey's Food Market
01.2018 - 08.2018
Floor Staff to Assistant Manager
Regal Cinemas
10.2016 - 08.2018
Bachelor of Arts - Criminal Justice
Temple University