Victoria West
Yorktown,VA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Group Fitness Instructor
The Arbors Apartments
Newport News, VA
03.2024 - Current
- Lead group fitness classes, including but not limited to aerobics, dance
- Demonstrate exercises and techniques clearly and effectively
- Modify exercises as needed to accommodate different fitness levels and individual needs
- Develop and implement class plans and programs to ensure variety and effectiveness
- Stay current with fitness trends and techniques to provide up-to-date instruction
- Create a positive and inclusive atmosphere that encourages participation and engagement
- Ensure all participants use proper form and techniques to prevent injuries
- Monitor participants' progress and offer modifications or alternatives as needed
- Maintain a safe and clean workout environment, including proper setup and breakdown of equipment
- Build and maintain positive relationships with participants
- Provide encouragement, feedback, and support to help participants achieve their fitness goals
- Address and resolve any participant concerns or issues in a professional manner
Administrative Assistant
Newport News, VA
02.2022 - Current
- Prepare and manage correspondence, reports, and documents
- Organize and schedule appointments and meetings
- Manage calendar and coordinate schedules for executives or teams
- Maintain and update files and databases
- Handle data entry and ensure accuracy of information
- Prepare and edit documents and presentations
- Draft and proofread emails, letters, and other documents
- Communicate effectively with staff, clients, and vendors
- Manage incoming and outgoing mail and deliveries
Luxury Fragrance Vendor
Interparfums
Newport News, VA
10.2022 - 02.2023
- Greet and engage customers in a professional and friendly manner
- Provide expert advice and personalized recommendations on luxury fragrances based on customer preferences and needs
- Demonstrate and showcase fragrances, highlighting their unique qualities and benefits
- Build and maintain strong relationships with clients to foster repeat business and brand loyalty
- Develop and maintain in-depth knowledge of luxury fragrance brands, products, and industry trends
- Stay informed about new product launches, seasonal collections, and promotions
- Educate customers about fragrance notes, ingredients, and the art of fragrance layering
- Meet or exceed sales targets and contribute to the store's overall performance
- Process transactions accurately and efficiently, including handling cash, credit card payments, and returns
- Track and report on sales metrics, customer feedback, and inventory levels
- Ensure fragrance displays and shelves are well-organized, visually appealing, and fully stocked
- Implement merchandising guidelines to highlight featured products and promotions
- Maintain a clean and professional appearance of the sales floor and fragrance displays
Luxury Fragrance Vendor
Puig
Newport News, VA
11.2021 - 10.2022
- Greet and engage customers in a professional and friendly manner
- Provide expert advice and personalized recommendations on luxury fragrances based on customer preferences and needs
- Demonstrate and showcase fragrances, highlighting their unique qualities and benefits
- Build and maintain strong relationships with clients to foster repeat business and brand loyalty
- Develop and maintain in-depth knowledge of luxury fragrance brands, products, and industry trends
- Stay informed about new product launches, seasonal collections, and promotions
- Educate customers about fragrance notes, ingredients, and the art of fragrance layering
- Meet or exceed sales targets and contribute to the store's overall performance
- Process transactions accurately and efficiently, including handling cash, credit card payments, and returns
- Track and report on sales metrics, customer feedback, and inventory levels
- Ensure fragrance displays and shelves are well-organized, visually appealing, and fully stocked
- Implement merchandising guidelines to highlight featured products and promotions
- Maintain a clean and professional appearance of the sales floor and fragrance displays
Beauty Counter Manager
Macy's
Newport News, VA
10.2019 - 03.2022
- Recruit, train, and supervise beauty consultants and other counter staff
- Create and manage staff schedules, ensuring adequate coverage during peak times
- Conduct performance evaluations, provide feedback, and address any staff issues or concerns
- Achieve or exceed sales targets and contribute to the overall performance of the beauty counter
- Provide exceptional customer service by offering personalized beauty consultations, product recommendations, and application advice
- Handle customer inquiries, complaints, and returns in a professional manner
- Maintain in-depth knowledge of all products, including their benefits, ingredients, and application techniques
- Ensure that the beauty counter is well-organized, visually appealing, and fully stocked with current products and promotional materials
- Implement merchandising guidelines to highlight new arrivals, bestsellers, and special promotions
- Manage inventory levels, including ordering, receiving, and restocking products as needed
- Monitor sales performance, analyze trends, and prepare reports on counter performance and staff productivity
- Ensure compliance with company policies, procedures, and health and safety regulations
- Provide ongoing training to staff on product knowledge, sales techniques, and customer service skills
- Organize and conduct training sessions and workshops to keep the team updated on new products and industry trends
- Build and maintain strong relationships with customers to encourage repeat business and brand loyalty
- Use customer feedback to improve service and address any areas of concern
- Promote and manage loyalty programs, events, and special offers to enhance customer engagement
Education
College in Business Management -
Tidewater Community College
Virginia Beach, VA05.2023
Skills
- Administrative Experience
- Motivation techniques
- Teaching methods
- Group Fitness
- Scheduling
- Customer and client relations
- Staff management
Certification
- AED Certification
- First Aid Certification
Timeline
Group Fitness Instructor
The Arbors Apartments
03.2024 - Current
Luxury Fragrance Vendor
Interparfums
10.2022 - 02.2023
Administrative Assistant
02.2022 - Current
Luxury Fragrance Vendor
Puig
11.2021 - 10.2022
Beauty Counter Manager
Macy's
10.2019 - 03.2022
- AED Certification
- First Aid Certification
College in Business Management -
Tidewater Community College