VICTORIA WHALEY
Fernandina Beach,FL
Summary
- Visionary leader with a record of meaningful accomplishments at Osprey Village Retirement Home, enhancing residents satisfaction and fostering positive work environments. Skilled in multitasking and organization, with a flair for adaptability and team motivation. Excelled in customer relations, significantly improving service quality and efficiency.
Overview
15
15
years of professional experience
Work History
Lead Server
Osprey Village Retirement Home
Fernandina Beach, FL
04.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff and members creating a positive work environment.
- Improved resident satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels for liquor's, wine, and beer.
- Assisted in recruiting, interviewing, and onboarding of new employees to maintain adequate staffing levels.
- Engaged with customer’s to gather feedback, using insights to improve service.
- Scheduled staff shifts through Onshift.
- Handled emergency situations with a calm demeanor, ensuring the safety of both members and employees during critical incidents.
Kennel Attendant
Hot Paws
Fernandina Beach, FL
05.2014 - 11.2014
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
Shift Manager
Burger King
Fernandina Beach, FL
10.2011 - 05.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Trained new employees on company policies, procedures, an
Education
GED - undefined
05.2012
Skills
- Customer relations
- Team motivation
- Goal setting
- Multitasking and organization
- Adaptability and flexibility
- Closing oversight
- Customer service
Timeline
Lead Server
Osprey Village Retirement Home
04.2015 - Current
Kennel Attendant
Hot Paws
05.2014 - 11.2014
Shift Manager
Burger King
10.2011 - 05.2014