Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Wheeler

Cambridge, MA,MA

Summary

Dynamic sales professional with a proven track record, excelling in customer service and problem-solving. Recognized for creating engaging displays that boosted product visibility and sales. Adept at building rapport with customers, ensuring repeat business through personalized service and effective communication. Strong multitasker with a commitment to operational excellence.

Overview

4
4
years of professional experience

Work History

Sales Associate

Dollar General
06.2023 - 07.2023
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Front Desk Agent

Country Inn and Suites Hotel
08.2021 - 04.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

Garden Center Associate

GNoorwood Garden Nurseries
08.2022 - 12.2022
  • Increased repeat business through friendly interactions that fostered trust in our expertise.
  • Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
  • Optimized product presentation by regularly updating display arrangements based on seasonality or trends.
  • Supported successful store operations by maintaining clean, safe, and well-organized work environments.

Sales Associate

SUBWAY®Restaurants
01.2019 - 04.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Education

Bachelor Of Science - Biology

Umass Dartmouth
North Dartmouth, MA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Conflict resolution
  • Customer needs assessment
  • Complex Problem-solving
  • Task prioritization
  • Written and oral communication skills

Timeline

Sales Associate

Dollar General
06.2023 - 07.2023

Garden Center Associate

GNoorwood Garden Nurseries
08.2022 - 12.2022

Front Desk Agent

Country Inn and Suites Hotel
08.2021 - 04.2023

Sales Associate

SUBWAY®Restaurants
01.2019 - 04.2020

Bachelor Of Science - Biology

Umass Dartmouth

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