Victoria Whitaker

• Worked hard to learn required tasks quickly to maximize performance.

• Upheld high standards of productivity and quality in operations. Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.

• Developed positive customer relationships through friendly greetings and excellent service.

• Greeted customers, answered questions, and recommended specials to increase profits.

• Promoted desserts, appetizers, and specialty drinks to optimize sales. Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.

• Operated POS terminals to input orders, split bills, and calculate totals.

• Provided exceptional service to a high volume of daily customers.

• Helped patients understand care, coverage, and payment responsibilities and rights.

• Managed database of patient information and frequently used computerized systems to track details.

• Verified patients' insurance and payment methods during admissions or check-in processes.

• Answered and directed incoming calls using a multi-line telephone system. Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules.

As a Member Concierge at Lifetime Greenway, I excel in providing exceptional member experiences through effective communication and problem-solving skills.

I am proficient in membership sales support, conducting facility tours, and explaining membership benefits to prospective members.

I coordinate facility reservations, manage event logistics, and ensure seamless operations. With strong administrative abilities, I handle member inquiries, manage accounts, and maintain accurate records.

I collaborate effectively with team members to promote club services and uphold high standards of customer service, contributing to a positive and welcoming club environment.