Summary
Overview
Work History
Education
Skills
Phone - Number
Timeline
Generic

Victoria Whitaker

Goodyear,Arizona

Summary

Senior Academic Counselor with over 13 years of experience in the educational sector, specializing in student enrollment and academic counseling. Demonstrated ability to innovate in supportive learning environments and enhance student satisfaction through tailored academic strategies. Possesses strong organizational, communication, and team-oriented skills, committed to fostering educational planning and efficient schedule managing. Aims to enhance student engagement and success in academic programs. Spearheaded team training, enhancing enrollment efficiency and accuracy. Oversees academic progress of students, ensuring all are on track for graduation with detailed follow-ups. Pioneered a project called "Did You Know"amongst to team to enhance a supportive learning environment. Provides tailored academic advice, enhancing student satisfaction and academic outcomes. Provides continuous emotional and academic support, guiding students through challenges to achieve their educational goals. Implemented individualized academic strategies, significantly elevating student satisfaction levels. Monitored student progress with precision, ensuring timely interventions for at-risk students.Organized Proactive Punctual Team-oriented

Overview

13
13
years of professional experience

Work History

Senior Academic Counselor

University of Phoenix
Phoenix, USA
10.2022 - Current

Lead Enrollment Counselor

Grand Canyon Education
Phoenix, USA
09.2011 - 09.2021
  • Managed and updated student records
  • Completed and processed applications for enrollment
  • Counseled on educational paths and career plans, provided information about program resources and signed individuals up for specific academic programs
  • Assisted students with filling out and submitting applications for admission
  • Trained new enrollment team members in policies and procedures
  • Developed and implemented successful scripts and call flows for consistent approach
  • Communicated program policies and enforced each
  • Handled new enrollments by entering customers' data and reviewing information

Education

Graduate Certificate - Life Coaching

Grand Canyon University
Phoenix, Arizona
09.2023

Master of Science - Psychology

Grand Canyon University
Phoenix, AZ
05.2013

Bachelor of Arts - Communication Studies

Arizona State University
Tempe, AZ
05.2011

Skills

  • Hardworking
  • Reliable
  • Customer Service
  • Sales
  • Interpersonal Skills
  • Communication Skills

Phone - Number

480-494-3506

Timeline

Senior Academic Counselor

University of Phoenix
10.2022 - Current

Lead Enrollment Counselor

Grand Canyon Education
09.2011 - 09.2021

Graduate Certificate - Life Coaching

Grand Canyon University

Master of Science - Psychology

Grand Canyon University

Bachelor of Arts - Communication Studies

Arizona State University
Victoria Whitaker