Victoria White
Bojangels
Sneads Ferry,NC
1
Certification
5
years of professional experience
Experienced assistant manager with a proven track record in team leadership, staff training, and operational coordination. Committed to driving performance and improving customer service through strategic decision-making and effective staff development.
Work History
Assistant Manager
10 Months- Supported daily operations by coordinating staff schedules and managing shift changes.
- Assisted in training new employees on customer service protocols and operational procedures.
- Implemented inventory management practices, ensuring stock availability during peak hours.
- Monitored cash handling procedures, maintaining accuracy in financial transactions.
- Resolved customer complaints promptly to improve satisfaction and loyalty rates.
- Collaborated with management to develop promotional strategies for increased foot traffic.
- Conducted quality checks on food safety standards to ensure compliance with health regulations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Shift Leader
4 Years 2 Months- Trained new staff on procedures, promoting efficiency and consistency in service delivery.
- Supervised team members to ensure adherence to operational standards and service quality.
- Managed inventory levels, optimizing stock rotation and reducing waste during shifts.
- Implemented cost-saving measures through efficient scheduling and resource allocation.
- Enhanced customer satisfaction by addressing feedback and resolving issues promptly.
- Coordinated shift responsibilities, ensuring all tasks were completed within designated timeframes.
- Conducted regular performance evaluations of team members to identify training needs and improve skills.
Education
High School Diploma
Skills
Staff training and development
Team leadership
Team supervision
Money handling
Inventory management
Decision-making
Problem-solving
Team motivation
Certification
Serve Safe Certified
Timeline
Assistant Manager
Bojangels
10.2025 - CurrentRead More
Shift Leader
Taco Bell
07.2021 - 09.2025Read More
Dixon High School
High School Diploma
Read More