Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Whitney

Kansas City,MO

Summary

Inbound Sales Representative talented at managing high workloads with efficient and quality-driven mindset. Determines needs and overcomes objections with practiced skill.

Overview

25
25
years of professional experience

Work History

Inbound Sales Specialist

Spring Venture Group
05.2023 - Current
  • Documented details of calls and customer interactions.
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Performed work in compliance with established regulations, policies and standard operating procedures.
  • Developed and maintained working knowledge of products and services to deliver timely, accurate information.
  • Connect with and screen consumers interested in learning about and or buying Medicare Supplement/Advantage Insurance.
  • Execute transfer of potential clients to licensed insurance agents.
  • Articulate benefits of comparison shopping for Medicare Insurance.
  • Navigate multiple systems while conducting consumer calls.
  • Meet and exceed specific, attainable goals.
  • Attend and contribute to meetings and training sessions regularly.
  • Predictable and reliable attendance.
  • Additional duties and responsibilities as assigned.

Project Manager

Galaxy Property Management
01.2023 - Current
  • Customer service functions involving frequent emails and telephone calls inbound and outbound.
  • Cultivate positive working relationships with 3rd party groups such as recruiters, housing management teams, insurance companies as well as current and future tenants.
  • Assist with placement of tenants and address their needs as it relates to leases, check-in/check-out, lockout, and maintenance requests.
  • Track project progress against schedule and manage schedule remediation plans.
  • Frequent contract negotiations over resources, timelines, budget.
  • Scheduling appointments with various contractors as needed.
  • Coordinate consultant activities regarding maintenance matters.
  • Respond to corporate environmental and safety requirements as appropriate.
  • Coordinate bi-weekly monthly cleaning services, move out turnover, cleaning, inspection and new tenant placement.
  • Onsite owner's representative: monitoring of property camera and alarm systems used by Tenants and Contractors.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed project status updates to stakeholders and executive management.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Developed and implemented strategic project plans to meet business objectives.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Recruited and oversaw personnel to achieve performance and quality targets.

Human Resources Specialist

Internal Revenue Service, IRS
08.2019 - 06.2022
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Oversaw and managed hiring process and assisted human resources.
  • Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Administered employee benefits programs and assisted with open enrollment.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Assisted with writing job postings and job descriptions for boards.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed payroll processing and benefits to compensate employees for service rendered.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations
  • Managed payroll processing and benefits to compensate employees for service rendered
  • Reviewed and screened applicant resumes to identify qualified candidates
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures

Management and Program Assistant

Internal Revenue Service, IRS
12.2014 - 08.2019
  • Created and updated records and files to maintain document compliance.
  • Maintained inventory stock for Operations and Department, placing supply orders when necessary.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Prepared and charted data and metrics for detailed status reports.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Recorded time allocated to projects and updated master tracking documents.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • Trained and supervised employees on office policies and procedures.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Completed daily logs for management review.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Proofread and edited documents for accuracy and grammar.
  • Volunteered to help with special projects of varying degrees of complexity.

Front- Line Manager

Internal Revenue Service, IRS
06.2013 - 12.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Lead Clerk

Internal Revenue Service, IRS
03.1999 - 06.2013
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Produced high-quality communications for internal and external use.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Provided meeting support by taking minutes and dictations.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Utilized office management software to record and track customer information.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Managed tax drawers, resolved variances and filed company receipts.
  • Issued invoices and followed up on outstanding payments to remind clients to pay on time.
  • Assisted with onboarding of new employees.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Supported staff on special assignments and ad hoc projects.
  • Coordinated travel arrangements for staff members.
  • Monitored and tracked budgets and expenses.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Edited documents to keep company materials free of grammar errors.
  • Purchased and maintained office supplies.
  • Edited and proofread documents for accuracy and completeness.
  • Created and maintained detailed records of all office activities.
  • Coordinated and scheduled meetings and appointments.
  • Compiled and analyzed data to produce reports.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Education

Bachelor of Science - Small Business Management And Entrpreneurship

University of Phoenix
Online Campus
08.2021

High School Diploma -

Southeast Senior High School
Kansas City, MO
05.1987

Skills

  • Customer Service and Assistance
  • Strong Telephone Etiquette
  • Corporate Policies and Procedures
  • Information Updates
  • Effective Customer Communication
  • High-Volume Call Centers
  • Database Entry
  • Educating Consumers
  • Consultative Selling Techniques
  • Inbound Call Management
  • Understanding Customer Needs
  • Administrative and Office Support

Timeline

Inbound Sales Specialist

Spring Venture Group
05.2023 - Current

Project Manager

Galaxy Property Management
01.2023 - Current

Human Resources Specialist

Internal Revenue Service, IRS
08.2019 - 06.2022

Management and Program Assistant

Internal Revenue Service, IRS
12.2014 - 08.2019

Front- Line Manager

Internal Revenue Service, IRS
06.2013 - 12.2014

Lead Clerk

Internal Revenue Service, IRS
03.1999 - 06.2013

Bachelor of Science - Small Business Management And Entrpreneurship

University of Phoenix

High School Diploma -

Southeast Senior High School

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Victoria Whitney