Victoria Whitt
Pflugerville,TX
Summary
An individual with a strong ability to learn quickly. Interested in a career with a company to grow with and to apply the administration and customer service skills that I've acquired over time. Bringing adequate verbal and written communication skills, presentation skills, high integrity, character, face-to-face customer service skills, with good business awareness.
Overview
16
16
years of professional experience
Work History
Contact Center Representative
Regions Bank
01.2024 - Current
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Enhanced team productivity through effective collaboration and communication with colleagues.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
Contract Catering & Specialty Foods
12.2018 - Current
- Analyzing weekly revenue
- Creating and organizing menus
- Contributing ideas toward all specials and events
- Communicating and coordinating with vendors
- Managing inventory
- Refreshing and marketing specials daily/weekly
- Performed exceptional customer service
- Maintaining and stocking ingredients and spices
- Training of staff
- Marketing to obtain new customers.
Contact Center Representative
Velocity Credit Union
09.2022 - 07.2023
- Provided excellent Member experience by: Completing requests including but not limited to account inquires, fund transfers, debit and credit card inquiries and transactions, and assisting with fraud cases are required.
- Asking appropriate questions to determine Member needs and identify solutions.
- Ensure adherence to defined quality management guidelines for each member interaction
- Work effectively in a team environment to meet assigned metrics including service level requirements, AUX and hold times, that allow for optimal answering and serving of all.
- Work closely with other departments to provide members with solutions that are beyond areas of expertise.
- Answer all calls demonstrating strong professional telephone etiquette.
- Adhere to all company policies, procedures and business ethics codes.
- Complete required training regulatory training as assigned.
Customer Service Representative
RCI Hospitality Holdings, LLC
06.2010 - 11.2019
- Recruiting potential customers by recommending goods and services
- Identifying and executing new and creative ways to optimize each customer's experience
- Maintaining meaningful and consistent communications with customers, along with other managers
- Responsible for safety and well-being of customers, as well as ensuring that proper safety procedures were followed
- Expert in product knowledge, customer service & training of new staff members
- Assisted in daily operations, including but not limited to, opening and closing procedures, performing all front of house functions, and communications with other staff
- Taking initiative and helping out when needed
- Embody and represent the company culture ensuring adherence to policies and procedures.
Administrative Assistant
Nyle Maxwell GMC
08.2008 - 04.2010
- Answering high level multi-line phone system, screened and relayed accurate messages to the appropriate person and communicated with all calls
- Acting as first point of contact with all visitors
- Embody and represent the company culture
- Assisting with the organization of company functions and events
- Preparing letters and documents
- Researching and retrieving information
- Communicated effectively with other staff members.
Education
Business -
Austin Community College
Austin, TX01.2009
High School Diploma -
Connally High School
Austin, TX05.2007
Skills
- Embraces Teamwork
- Time Management
- Detail Oriented
- Microsoft Offices
- Complaint Resolution
- Positive Attitude
- Communication
- Multitasking
- Dependable
- Active Listening
- Organized
- Adaptability
Timeline
Contact Center Representative
Regions Bank
01.2024 - Current
Contact Center Representative
Velocity Credit Union
09.2022 - 07.2023
Contract Catering & Specialty Foods
12.2018 - Current
Customer Service Representative
RCI Hospitality Holdings, LLC
06.2010 - 11.2019
Administrative Assistant
Nyle Maxwell GMC
08.2008 - 04.2010
Business -
Austin Community College
High School Diploma -
Connally High School
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