Victoria Wigfall
Houston,TX
Summary
Adept at fostering team collaboration and enhancing customer service, my role as Team Leader at H.I.S.D showcased my ability to empower and develop team members, significantly improving performance. With a strong background in housekeeping and customer service, I excel in fast-paced environments, prioritizing health and safety compliance while maintaining a professional and courteous demeanor.
Overview
15
15
years of professional experience
Work History
Housekeeper
Memorial Hermann
07.2024 - Current
Team Leader
H.I.S.D
01.2014 - 12.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Cashier Team Lead
Walmart
01.2011 - 11.2013
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Cashier
Fiesta Market
03.2010 - 09.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
No Degree -
Ross Shaw Sterling High
Houston, TXSkills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Cleaning bathrooms
- Health and safety compliance
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Customer-oriented
- Physically strong
- Waste disposal
- Team support and collaboration
- Professional and courteous
- Multitasking and prioritizing
- Time management
Timeline
Housekeeper
Memorial Hermann
07.2024 - Current
Team Leader
H.I.S.D
01.2014 - 12.2023
Cashier Team Lead
Walmart
01.2011 - 11.2013
Cashier
Fiesta Market
03.2010 - 09.2010
No Degree -
Ross Shaw Sterling High
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