Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Wilk

Barberton,OH

Summary

Dedicated to offering exceptional assistance to team members and patients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

5
5
years of professional experience

Work History

Receptionist

Great Lakes Sports And Spine
11.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered central telephone system and directed calls accordingly.

Unit Clerk

Cleveland Clinic Medina Hospital
03.2023 - 10.2023
  • Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
  • Streamlined administrative processes for improved hospital efficiency and reduced wait times for patients.
  • Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
  • Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
  • Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
  • Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
  • Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
  • Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
  • Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
  • Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
  • Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Arranged discharges and patient transportations.
  • Prepared admissions charts and scanned records.
  • Answered multi-line telephone system, provided information and directed calls.
  • Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Performed various administrative tasks by filing, copying and faxing documents.

Shift Manager

Guys Pizza Co
09.2019 - 02.2023
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
  • Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.

Education

High School Diploma -

Medina County Career Center
Medina, OH
05.2021

Skills

  • Customer Service
  • Multi-line telephone operation
  • Scheduling appointments
  • Retrieving medical records
  • Records Scanning
  • Arranging transportation
  • Discharge support
  • Preparing charts

Timeline

Receptionist

Great Lakes Sports And Spine
11.2023 - Current

Unit Clerk

Cleveland Clinic Medina Hospital
03.2023 - 10.2023

Shift Manager

Guys Pizza Co
09.2019 - 02.2023

High School Diploma -

Medina County Career Center

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Victoria Wilk