Victoria Willey
Bartow,FL
Summary
Medical Records Coordinator with successful record of increasing department efficiency, reducing errors and eliminating bottlenecks. Diligent commitment to improving and streamlining processes for maximum productivity. In-depth knowledge of HIPAA constraints and chat management protocols. Detail-oriented medical records professional, known for diligently checking records and resolving discrepancies.
Overview
12
12
years of professional experience
Work History
Medical Records Coordinator
Breezy Hills Rehab
04.2018 - Current
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained accuracy, completeness, and security for medical records and health information.
- Uploaded records to patient's individual vault.
- Maintained and organized supply room and purchased additional new materials according to department needs.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Dietary Aide
Healthcare Services Group
06.2016 - 04.2018
- Used cutting and trimming machines to trim edges of books to appropriate size.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
Food Preparation Worker
Lakeland Regional Health
05.2014 - 06.2016
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Packaged and stored food products following proper handling and preservation methods.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Customer Service Representative
SYKES Lakeland
11.2011 - 01.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Lake Gibson Senior High School
Lakeland, FLSkills
- Medical Information Acquisition
- Managing Medical Practices
- Authorization Management
- Record Requests
- New Patient Chart Preparation
- Call Transfers
- Client Relations
- Information Uploading
- Entering Patient Data
- Charting and Clinical Documentation
- Administrative Duties
- Customer Service
Timeline
Medical Records Coordinator
Breezy Hills Rehab
04.2018 - Current
Dietary Aide
Healthcare Services Group
06.2016 - 04.2018
Food Preparation Worker
Lakeland Regional Health
05.2014 - 06.2016
Customer Service Representative
SYKES Lakeland
11.2011 - 01.2013
High School Diploma -
Lake Gibson Senior High School
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