Database Management, Project Management, Mobile App Development, Adobe Photoshop, InDesign, User Research, Adobe Pro, Microsoft Azure, Slack, Microsoft Teams, Zoom, WordPress, Microsoft Office Suite, Calendar and scheduling tools, Canva, Social Media, Spreadsheets, Network Administration and Security
Victoria Williams
Administrative Assistant, IT Professional
Pittsburgh
Summary
Experienced administrative office professional with a successful background in diverse office administration tasks. Thrives in high-pressure environments, excelling in leadership and teamwork with minimal supervision. Recognized for exceptional organizational abilities and unwavering dedication to delivering excellent customer service. Proficient in Microsoft Suite, I consistently bring a professional demeanor and meticulous attention to detail to all assignments. Possessing strong verbal and written communication skills, along with a solid technical foundation. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
Work History
Information Technology Assistant
Municipality of Penn Hills
03.2024 - Current
- Responsible for wide variety of technical maintenance, upgrades, and implementation of workstations, servers, software applications, peripherals, social media, security systems, and network infrastructure
- Providing technical assistance to employees and customers, such as troubleshooting hardware and software issues, and installing and configuring hardware and software
- Answering technical inquiries from customers and employees via phone, email, chat, or in person
- Maintaining networks and computer systems, and assisting with installation of Ethernet and coaxial cabling
- Managing technical documentation, and keeping detailed descriptions of services performed
- Performing ongoing tasks such as data entry, database maintenance, and using printers and copiers
- Managed inventory of hardware assets, ensuring proper allocation and timely replacement of outdated equipment
- Facilitated smooth software transitions through thorough testing and end-user training sessions.
Administrative Assistant /Interim Executive Assistant to the Dean
Palumbo/Donahue School of Business, Duquesne University
Pittsburgh
11.2012 - 03.2024
- Handle office tasks, such as filing, generating reports and presentations, schedule meetings for executives
- Use computers to generate reports, transcribe minutes from meetings, create presentations and conduct research
- Provide general IT support to students and employees
- Update website with information on new events and services
- Provide technical support to students in lab with 20 workstations
- Perform troubleshoots and problem-solving of hardware and software issues
- Enter and update information using search engine robot
- Maintain printers, in conjunction with facilities, by clearing paper jams, replacing toner, replacing parts and/or contacting service company
- Assist with restores and special backup requests for employees and application support when data was accidentally deleted or compromised
- Ensure new hires have the necessary accounts, permissions, email groups, and access cards.
Program Assistant I Administrative Assistant/ Annual Fund Coordinator
Urban League of Greater Pittsburgh
Pittsburgh
04.2011 - 06.2012
- Provided computer software technical support and training to employees
- Managed user logon accounts using Microsoft Active Directory
- Provided help-desk support to employees by responding to user phone calls and ITSD tickets
- Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Created and maintained spreadsheets of budget line items and maintained files on all purchase orders reflected on those spreadsheets
- Prepared monthly invoice and other program related reports for funders
- Assisted in creation and layout, and prepared brochures and other program/departmental literature and proposals using basic spreadsheet and database applications
- Prepared flyers and other routine communication pieces, assisted in preparation of more complex publications such as media reports.
Senior Administrative/Program Assistant
Wesley Spectrum Services
Pittsburgh
01.2009 - 03.2011
- Trained receptionist and administrative staff in areas of customer service, phone and email etiquette
- Supervised and coordinated receptionist and administrative staff, prepared schedules to ensure coverage for office building
- Coordinated Senior Management and Directors calendars and scheduled program related meetings utilizing Microsoft Outlook
- Provided clerical support as needed to Senior Management staff and Directors on project related tasks; i.e., preparation of agendas, power points presentations, typing of meeting minutes, email communications
- Managed program licensing and staff credentialing process for commercial insurance reimbursement processes
- Managed preparation and execution of program funding source contracts with assistance of finance and program directors
- Prepared memo's letters and proofread documents for accuracy
- Provided quality improvements within Operations such as inventory reductions, supplier focus, and standardization within procurement to support organizational goals
- Evaluated adequacy of documentation and completeness of various reports and data submittals including incident reports, investigations, nonconformance, corrective actions and customer complaints
- Assisted in development of, and maintained Quality Assurance Department intranet site, and newsletter.
Education
Bachelor of Science - Computer Systems Technology
Duquesne University
Pittsburgh, PA 01.2019 - 12.2023
Associate’s degree - Specialized Business / Administrative Legal Assistant
Everest Business Institute
Pittsburgh, PA 01.1994 - 06.1996
Skills
Strong Organization, Calendar Management, Staff Management, Customer Service Oriented, Social Media Management, Technical Support, Event Planning, Presentation Development
undefinedCertification
Microsoft Office Superstar Training (M.0.S.T) - Word
Additional Information
Former member of the Duquesne University Palumbo-Donahue School of Business Faculty & Staff DEI Taskforce
Former Member/Treasurer of Duquesne University DUSAC (Duquesne University Staff Advisory Council)
Accomplishments
Awarded Certificate of Academic Achievement for exemplary academic performance.
Software
Timeline
Information Technology Assistant
Municipality of Penn Hills
03.2024 - Current
Bachelor of Science - Computer Systems Technology
Duquesne University
01.2019 - 12.2023
Administrative Assistant /Interim Executive Assistant to the Dean
Palumbo/Donahue School of Business, Duquesne University
11.2012 - 03.2024
Program Assistant I Administrative Assistant/ Annual Fund Coordinator
Urban League of Greater Pittsburgh
04.2011 - 06.2012
Senior Administrative/Program Assistant
Wesley Spectrum Services
01.2009 - 03.2011
Associate’s degree - Specialized Business / Administrative Legal Assistant
Everest Business Institute
01.1994 - 06.1996
Microsoft Office Superstar Training (M.0.S.T) - Word
Microsoft Office Superstar Training (M.0.S.T) Outlook Email and Calendars
M.O.S.T Excel for the PC - Advanced Training
Mastering Time Management - Pathway to Effective Presentation Skills: Design, Deliver & Move Audiences
Pathway to Organizational Communication
Canvas Studio
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