Summary
Overview
Work History
Education
Skills
Timeline
Generic

VICTORIA WILLIAMS

Mesquite,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Salelytics
10.2023 - 12.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Guided customers in the right direction of selecting an insurance plan that suits their needs.

Cashier Team Lead

State Fair Of Texas
09.2019 - 10.2023
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.


  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Educated employees on register use, merchandising, and customer service.
  • Handled cash with high accuracy and took care to check bills for fraud.

State Farm Employee Assistant

State Farm
10.2021 - 07.2023
  • Assisting employees with registering fingerprints to a device (yubikey) that allowed them to access workstation and workday applications.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

DHL Tasker

DHL
01.2021 - 04.2021
  • Plan, allocate, pick, manifest, and close daily waves of orders
  • Understand and utilize system screens to monitor and move workload through the system
  • Work closely with operations to identify and eliminate overages, shorts and damages causing inventory issues
  • Manage the scheduling of inbound carriers and the outbound shipping schedule by updating appropriate communication methods
  • Generate and utilize system reports and audit sheets to evaluate the shift progress
  • Communicate directly with the carrier(s) to insure seamless physical and systematic transactions.

DHL Forklift Operator

DHL
10.2021 - 01.2021
  • Load, unload, move, stock, and stage products and materials using various types of forklifts or other power equipment 80% of specified shift
  • Pull and prepare product for shipment ensuring the exact number and types of product is loaded
  • Keep appropriate records and reports for inventory accuracy
  • Comply with all OSHA and MSDS standards
  • Verify load accuracy; check the load count, stability, and product damage, report variances as necessary
  • Change equipment battery or LP tank and monitor power source as necessary
  • Maintain the facility's equipment and materials in a neat, clean, and orderly fashion
  • Assist in physical inventories
  • Complete daily inspection of equipment.

Education

High School Diploma -

James Madison High School
Dallas, TX
06.2003

Skills

  • Complaint Resolution
  • Product Knowledge
  • Report Generation
  • Account Updating
  • Appointment Scheduling
  • Quality Control
  • Call Center Operations
  • Customer Service
  • Decision Making
  • Multitasking
  • Problem Resolution
  • Brand Representation
  • Documentation
  • Problem-Solving Abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Salelytics
10.2023 - 12.2024

State Farm Employee Assistant

State Farm
10.2021 - 07.2023

DHL Forklift Operator

DHL
10.2021 - 01.2021

DHL Tasker

DHL
01.2021 - 04.2021

Cashier Team Lead

State Fair Of Texas
09.2019 - 10.2023

High School Diploma -

James Madison High School

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VICTORIA WILLIAMS