Victoria Williams
Charlotte
Summary
Dynamic professional with a proven track record in case management and operational resilience, demonstrated during tenure at Cats Auto Salvage. Excelled in enhancing inventory efficiency and fostering strong customer relationships, leveraging exceptional communication and problem-solving skills. Achieved significant improvements in client satisfaction and operational workflow through strategic planning and empathy.
Overview
14
14
years of professional experience
Work History
Private Caregiver
Jennifer Stevenson
01.2020 - Current
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with self-administered medications.
Sales Associate
Man Power
01.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Parts Manager
Cats Auto Salvage
05.2013 - 12.2018
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Service Manager
Handz On
04.2011 - 01.2016
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Skills
- Case management experience
- Communication
- Typing speed and accuracy
- Problem solving
- Operational resilience
- Empathy and patience
- Time Management
- Multi tasking
Timeline
Private Caregiver
Jennifer Stevenson
01.2020 - Current
Sales Associate
Man Power
01.2018 - 01.2020
Parts Manager
Cats Auto Salvage
05.2013 - 12.2018
Service Manager
Handz On
04.2011 - 01.2016
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